MasterCard

Director, SME Sales Operations

MasterCard$182K — $291K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required; MBA or advanced business degree preferred
  • Significant experience in Sales Operations, Revenue Operations, Commercial Strategy, or related business leadership functions
  • Strong business acumen with agility in daily business operations
  • Experience supporting enterprise or channel sales organizations preferred
  • Advanced proficiency in reporting and analytics tools (e.g., Tableau, Power BI, Salesforce, Excel)
  • Proven ability to lead strategic operational initiatives that drive measurable business outcomes

Responsibilities

  • Lead global end-to-end sales and revenue reporting processes across five regions
  • Own strategic planning and operational forecasting linked to revenue and portfolio performance
  • Develop executive dashboards and KPIs for decision-making and growth planning
  • Partner with Sales leadership for operational rigor and performance accountability
  • Oversee centralized operations for activation progress of signed portfolios
  • Identify risks and bottlenecks impacting activation and revenue realization
  • Drive process optimization for operational scalability through automation and continuous improvement

Benefits

  • Collaborative work environment
  • Opportunities for professional growth
  • Engagement with senior leadership
  • Access to advanced reporting and analytics tools
  • Support for strategic initiatives and executive presentations
Full Job Description
Title and Summary

Director, SME Sales Operations

The Director, SME Channel Sales Operations is responsible for enabling scalable growth across the newly formed SME Channel Distribution organization through operational excellence, strategic planning, KPI reporting, and portfolio health management. This role serves as a strategic operator and business partner focused on optimizing performance across the sales funnel, including sales and revenue reporting, portfolio insights, forecasting, and operational planning. Partnering closely with Sales, Finance, and regional teams, the role drives accountability, visibility, and execution across revenue-generating initiatives while serving as the centralized lead overseeing activation and revenue realization for signed portfolios.

Role
In this highly visible role, you will:

Lead end-to-end sales and revenue reporting processes for Channel Distribution globally working across five regional sales and finance organizations, ensuring accurate, timely, and actionable insights

Own strategic planning and operational forecasting tied to Revenue and portfolio performance

Develop executive-level dashboards, KPIs, and business reviews to support decision-making and growth planning

Partner with Sales leadership to drive operational rigor, pipeline visibility, and performance accountability

Act as the centralized operational lead overseeing activation progress for signed portfolios, ensuring implementation milestones and commercialization timelines remain on track

Identify risks, bottlenecks, and dependencies impacting activation and revenue realization, escalating and driving resolution where needed

Collaborate cross-functionally with Finance, Product, Customer Success, and Implementation teams to align business priorities and execution plans

Drive process optimization and operational scalability through automation, governance, and continuous improvement initiatives

Support annual operating plans, strategic initiatives, and executive presentations related to sales growth and channel performance

Establish operational cadence and governance mechanisms that improve visibility across portfolio performance and activation readiness

All About You
The ideal candidate for this position should:

Demonstrate strong strategic and operational leadership experience within sales operations, revenue operations, or commercial enablement environments

Possess deep experience managing sales performance reporting, forecasting, and business planning processes

Have strong analytical capabilities with experience translating complex data into executive-level insights and recommendations

Be highly skilled in managing cross-functional initiatives and influencing senior stakeholders across matrixed organizations

Bring a strong understanding of revenue realization processes, portfolio activation, and operational execution disciplines

Exhibit exceptional communication and presentation skills with the ability to operate effectively at executive levels

Have experience building scalable operational frameworks, governance models, and KPI reporting structures

Be comfortable operating in fast-paced, highly collaborative environments with evolving business priorities

Demonstrate a proactive, ownership-oriented mindset with strong attention to detail and execution excellence

Qualifications

Bachelor's degree required; MBA or advanced business degree preferred

Significant experience in Sales Operations, Revenue Operations, Commercial Strategy, or related business leadership functions

Extraordinary business acumen and very comfortable with day to day business agility

Experience supporting enterprise sales or channel sales organizations preferred

Advanced proficiency in reporting and analytics tools (e.g., Tableau, Power BI, Salesforce, Excel)

Proven ability to lead strategic operational initiatives that drive measurable business outcomes

Pay Ranges
Purchase, New York: $182,000 - $291,000 USD

About MasterCard

Transactis transforms traditional paper billing and payment processing by enabling businesses of all sizes to replace paper bills, statements, invoices, payments and documents with more efficient digital alternatives. Transactis goes to market exclusively with resellers—financial institutions, technology companies, printers and business process outsourcers—to provide their customers with secure, configurable, white-label, industry-leading SaaS solutions. More than a technology provider to resellers, Transactis is a full-service business partner, delivering a broad and deep suite of sales, marketing, technical and operational support, empowering resellers to more successfully serve their clients. Transactis meets the strictest regulatory and compliance requirements including HIPAA, SSAE 16, PCI Level 1, and SOC 2. Transactis’ investors include ff Venture Capital, MacAndrews & Forbes, Metamorphic Ventures, Safeguard Scientifics, StarVest Partners, Capital One, Fifth Third Bank, PNC, TD Bank and Wells Fargo.

MasterCard Careers

Joining MasterCard offers more than just a job opportunity; it's a gateway to a career infused with innovation, leadership, and growth. As a global leader in payment solutions, MasterCard is at the forefront of the digital economy, driving transformation in the fintech sector.

Work You’ll Do

At MasterCard, your work impacts the global economy. Our team is dedicated to shaping the future of commerce with advanced payment technologies and robust security measures. By joining our team, you will collaborate with some of the brightest minds in technology and business, contributing to projects that enhance how people pay and get paid across the world.

Innovate and Lead

MasterCard is synonymous with innovation. We encourage our professionals to lead with creativity and vision, supported by our substantial investments in technology and research. Our leadership in the digital payments space is not just about technology, but also about the innovative minds that drive our company forward.

Grow Your Career

Career growth at MasterCard is dynamic and rewarding. With a plethora of job opportunities ranging from internships to executive positions, your potential for advancement is limitless. Our commitment to professional development is evident through comprehensive leadership and diversity training programs that prepare you for the next steps in your career.

Be Part of Our Diverse Team

Diversity and inclusion are the bedrock of our company culture. MasterCard’s global team is rich in diverse perspectives, and we believe this is key to our innovation. By joining us, you become part of a culture that values every individual’s unique background and experiences.

Benefits and Culture

MasterCard is committed to supporting our employees’ well-being both inside and outside of work. Our benefits package is designed to enhance your life and help you build a rewarding career. From health and wellness programs to flexible working arrangements, we ensure that our team members are well taken care of.

Explore Job Opportunities

Whether you’re starting out with an internship or seeking a leadership role, MasterCard offers positions that challenge your skills and push you towards personal and professional achievements. Our hiring process is thorough, ensuring that we match the right talent to the right roles.

Networking and Professional Development

Networking at MasterCard goes beyond connecting with colleagues; it involves engaging with industry leaders and innovators who are shaping the future of commerce. Our employees have access to a wide range of networking events, workshops, and seminars that enhance their skills and career trajectories.

Join Our Team

Search open positions that match your skills and interests on the MasterCard Careers page. We are looking for passionate, curious, and innovative team players who are ready to make a difference in the world of digital payments.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. MasterCard is not just a company; it’s a place where you can shape your future and the future of commerce worldwide.

Apply Now

Ready to take the next step in your career? Update your resume, prepare for your interview, and apply for a position at MasterCard. Discover the exciting and rewarding opportunities that await you in a career at one of the world’s leading financial technology companies.

MasterCard Jobs and Careers

Empower your professional journey with MasterCard, where innovation, leadership, and growth come together to create transformative career experiences. Join us and make your mark in the evolving landscape of digital payments.
Learn more about MasterCard
Size
24,000 employees
Market Cap
$330.8 billion
Industry
Net Income
$6.4 billion
Founded
1966
5 Year Trend
+11.9%
Revenue
$15.3 billion
NASDAQ

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