Your Next Career Opportunity 6 Director, Shared Services

The Director, Shared Services, will provide strategic and operational support to both the Domestic and International Shared Services teams, with the focus being the multi-year implementation of Dynamics 365 F&O (D365). This role will have responsibility for key functions across Accounts Receivable (A/R) and Accounts Payable (A/P). The Director will maintain a hands-on role in the day-to-day operations of Shared Services, partnering directly with team members to resolve operational issues, support transaction processing, drive process consistency, monitor performance metrics, and ensure service levels are achieved. The successful candidate must balance strategic leadership with active operational involvement and a willingness to engage directly in departmental activities providing direct support, guidance, problem resolution, and operational oversight while driving continuous improvement and team development.

What You Will Do 6 Primary Responsibilities

Implementation Support  

• Along with our implementation partners, assist in monitoring, developing, managing, and executing the user acceptance test plan to ensure the system meets business requirements and is ready for deployment (A/P and A/R).

• Ensure all identified Functional Requirements have been met through all Sprint testing.

• Assist users in understanding and effectively using Dynamics 365 F&O. Provide hands-on support and training to ensure a smooth transition. While this task will be primarily for Shared Services team members, it may also include our internal customers.

• This position will be involved with the testing/review of the various security profiles for all aspects of the sub-ledgers.

• Assist in reviewing updated Sarbanes-Oxley (SOX) control narratives to ensure compliance with key financial controls. Training team members on new controls.

• Assist in current subsidiary systems replacement/rebuild to ensure seamless integration into D365.

Operational Oversight

• Assist in managing day-to-day initiatives and activities of the teams for both Domestic and International markets through multiple project phases.

• Oversee the reconciliation of subsidiary Accounts Receivable & Payable ledgers to the general ledger; ensuring suspended and aged items are investigated, researched and posted correctly.

• Manage, review, and validate work performed by support team members.

• Manage multiple projects as directed by the department head.

• Transition into a full-time Director role, overseeing daily Shared Services operations and ensuring the continued effective use of Dynamics 365 F&O.

Cross-Functional Collaboration

• Collaborate with various cross-functional teams including external customers to resolve process and/or system issues.

• Ability to communicate and develop relationships with key stakeholders.

Supervisory Responsibilities

• Provide oversight and direction to team members in accordance with the organization's policies and procedures.

• Coach, mentor and develop team members, including overseeing new team members onboarding and providing career development planning and growth opportunities.

• Empower team members to take ownership of their job and goals. Delegate responsibilities as needed and provide routine constructive feedback on performance.

• Create a culture that is consistent with the organization's focus on team member engagement and that aligns with the organization's mission, vision and values.

• Lead team members to meet the organization's

What You9ll Need 6 Qualifications & Requirements

• Bachelor9s degree in Accounting, Finance, or related field.

• Minimum 5+ years Operational Accounting (AP, A/R) experience, preferably with a large transaction-based company. Real Estate/Property Management and /or construction experience a plus.

• Minimum 5+ years in managerial role.

• Proven experience with Dynamics 365 F&O preferred.

• Prior system implementation experience highly preferred.

• Advanced proficiency in Microsoft Excel; familiarity with Power Apps preferred.

• Strong communication and stakeholder engagement skills.

• Bi-lingual a plus

• Demonstrated ability to lead through change and drive team engagement in a dynamic environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stoop, bend, kneel or crouch.

• Ability to stand, walk and sit.

• Ability to reach with hands and arms

• Visual ability correctable to 20/20.

• Sitting up to 90% of the day.

• Ability to respond verbally in an understandable, professional manner in person and over the telephone.

• Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.

• Ability to lift up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office/ Cubicle workspace.

• Moderate noise level.

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