Job title: Director, Salesforce Engineering - Patient Services
Location: Cambridge, MA/Morristown, NJ
About the JobAs the
Director, Salesforce Engineering - Patient Services, PSS Launch Solution Lead within our
Digital team, you will play a vital part in the performance of our entire business while helping to make an impact on millions of patients around the world. Ready to push the limits of what's possible? Join Sanofi Digital!
This is a critical management role responsible for supporting upcoming product launches, driving decisions, providing guidance in specific problem-solving areas, ensuring best practices, building a quality mindset, and removing obstacles. This role manages a diverse team of 6 resources across multiple geographic locations.
This position collaborates closely with Architecture, DevOps, Cybersecurity, Compliance, Product, and PMO teams to drive integration architecture, incorporate industry best practices, scalability, environment stability, and regulatory-ready release practices. You will also manage and mentor cross-functional teams, enabling capability growth, high performance, and strong alignment with enterprise goals.
Main ResponsibilitiesTeam Leadership & Management - Lead and develop a team of 6 professionals across multiple geographic locations
- Foster an inclusive, collaborative environment that encourages innovation and continuous improvement
- Provide clear direction, mentorship, and professional development opportunities for team members
- Conduct regular performance evaluations and provide constructive feedback
- Promote Sanofi's values of Teamwork, Courage, Respect, and Integrity within the team
Technology Expertise - Demonstrate proficiency in Salesforce clouds (Health Cloud, Experience Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Data Cloud)
- Maintain solid understanding of Veeva CRM and Veeva Engage to support Patient Events
- Demonstrate working knowledge of integration technologies including IICS, AWS, Snowflake, and Python
- Stay current with emerging technologies and industry trends relevant to patient experience
- Apply technical expertise to solve complex problems and drive innovation
Product Launch Support - Collaborate with cross-functional teams to ensure successful delivery of product launches
- Establish and maintain strong relationships with peers, internal stakeholders, and external vendors
- Ensure alignment with Product Owners, Scrum Masters, Engineering, and Architecture teams
- Develop and implement launch strategies that prioritize patient needs and experience
- Monitor launch metrics and KPIs to measure success and identify areas for improvement
Quality & Compliance - Champion quality-focused approaches throughout the development lifecycle
- Implement left-shifting activities in the SDLC to identify and mitigate risks early
- Ensure adherence to Sanofi Patient Services standards and compliance requirements
- Maintain strict protocols for patient data safety, including PHI/PII protection and GDPR compliance
- Conduct regular audits and reviews to ensure ongoing compliance with regulatory requirements
- Stay informed about evolving healthcare regulations and their impact on patient services
About You- Bachelor's degree required; advanced degree (MS, MBA) preferred
- 10+ years of total professional experience in digital patient support services role, of which at least 3 years must include leadership experience managing geographically dispersed technical teams
- Pharmaceutical or healthcare industry experience required - strong understanding of patient services operations in pharmaceutical or healthcare industry
- Proven experience with Salesforce Health Cloud
- Track record of successful product launches and technology deployments
- Deep understanding of healthcare data privacy regulations (HIPAA, GDPR)
- Experience with PHI/PII data handling and patient data safety protocols
- Ability to influence senior leadership and navigate complex stakeholder environments
- Advanced skills in Agile delivery, product collaboration, compliance, and digital strategy
- Fluent in English
Preferred Qualifications- Additional Salesforce platforms experience (Experience Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Data Cloud)
- Working knowledge of integration technologies (IICS, AWS, Snowflake, Python)
- An additional language beyond English is a plus
The salary range for this position is:
$161,250.00 - $232,916.66
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.
