Director, Retail Fulfillment Center OperationsSummaryThe Director of Retail Fulfillment Center Operations is responsible for leading multi-site fulfillment and distribution operations with a focus on operational excellence, inventory accuracy, customer satisfaction, and continuous improvement. This leader oversees warehouse management, order fulfillment, logistics, and workforce development while driving efficiency, scalability, and cost-effective operations. The role partners closely with cross-functional leaders to support business growth, improve service levels, and implement innovative solutions across the fulfillment network.
Responsibilities- Develop and execute fulfillment center strategies that align with business objectives and support long-term growth.
- Lead multi-site distribution and fulfillment operations, ensuring consistent performance, efficiency, and service excellence.
- Establish and monitor key performance indicators (KPIs) to measure operational effectiveness and identify opportunities for improvement.
- Oversee receiving, warehousing, inventory management, order processing, and shipping operations.
- Drive productivity improvements through workflow optimization, labor planning, process enhancements, and capacity utilization strategies.
- Ensure inventory accuracy through disciplined inventory control, cycle counting, and auditing processes.
- Develop and execute peak season readiness plans, including capacity planning and contingency strategies.
- Lead, coach, and develop fulfillment center leaders and operational teams to build a high-performance culture.
- Foster a culture of safety, accountability, employee engagement, and continuous improvement.
- Manage operating budgets and identify opportunities to improve productivity while controlling costs.
- Analyze operational and financial performance metrics and provide recommendations to executive leadership.
- Ensure compliance with safety regulations, company policies, and operational standards.
- Lead continuous improvement initiatives utilizing Lean, Six Sigma, Kaizen, or other process improvement methodologies.
- Build and maintain partnerships with vendors, carriers, and third-party logistics providers to optimize performance and cost.
- Evaluate and implement warehouse management systems (WMS), automation technologies, and process improvements to increase efficiency and scalability.
- Utilize data analytics and reporting tools to support decision-making and operational performance improvements.
- Stay informed on industry trends, emerging technologies, and best practices in fulfillment and distribution operations.
QualificationsEducation
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or a related field required.
- Master's degree in Business Administration (MBA), Supply Chain Management, or a related field preferred.
- Lean Six Sigma certification preferred.
Experience- 10+ years of progressive leadership experience in warehouse, distribution, or fulfillment center operations.
- 5+ years of experience leading large-scale, multi-site distribution or fulfillment center networks.
- Proven success managing high-volume operations and delivering measurable improvements in productivity, quality, and customer service.
- Experience managing large teams in fast-paced distribution, logistics, retail, or e-commerce environments.
- Strong financial acumen with experience managing operating budgets and P&L performance.
- Experience implementing warehouse management systems (WMS), automation technologies, and operational process improvements.
- Demonstrated success leading change management and continuous improvement initiatives.
- Knowledge of inventory management, transportation, logistics, labor planning, and fulfillment best practices.
- Strong leadership, communication, analytical, and problem-solving skills.
- Experience in retail, omnichannel, or e-commerce fulfillment environments preferred.
- Experience with automation, robotics, advanced material handling systems, or high-growth distribution networks preferred.
- Ability to travel as needed to support multiple fulfillment center locations.
Benefits We Offer:- Health, Dental, Vision, Employee Assistance Program
- Paid Time Off; increases with years of service
- Generous Employee Discount on home furnishings
- Professional Development Opportunities
- Tuition Assistance
- Ashley Wellness Centers (location specific)
- 401(k) and Profit Sharing
- Life Insurance
