About the role- This is a builder role. You'll be establishing the quality practice, the culture, and the standard at Rocket Loans - with leadership backing to make a real difference.
- We're looking for a Director of Quality Engineering to own quality across our entire software delivery lifecycle - from product conception through production, across origination, checkout, and servicing.
- This is a player-coach role. You'll manage and grow a small team of quality engineers while staying technically hands-on yourself. You'll earn authority by doing the work first - defining our QA philosophy, architecting our testing practice, and pushing us toward the frontier of what quality engineering can look like with modern AI and agentic tooling.
- You'll partner closely with engineering, product, and data leaders to shift quality left - embedding it earlier in how we build, not bolting it on at the end.
- Rocket Loans has been building for a while. Now that we've proven ourselves, we're investing in growing into a mature engineering org. The right person is excited about owning that journey - not just managing it.
What You'll Own Quality Strategy & Culture
- Build Rocket Loans' quality practice from the ground up - strategy, tooling, culture, and execution
- Shift quality left - embed QA thinking earlier in the product lifecycle, not just at the gate
- Be the voice of quality in cross-functional planning, sprint reviews, and architectural decisions
- Manage, mentor, and grow a team of QEs across all product pillars
Manual & Exploratory Testing
- Lead structured manual testing efforts for complex, high-stakes flows (loan applications, decisioning, servicing)
- Build test plans, exploratory charters, and risk-based testing frameworks that complement automation coverage requirements
Test Automation
- Architect and maintain a scalable automation suite across UI, API, and integration layers
- Own CI/CD quality gates - defining what must pass before code ships
- Drive coverage metrics and reduce regression burden without sacrificing speed
Agentic & AI-Native Quality
- Design evaluation frameworks for AI-powered features and agentic workflows - including LLM output quality, tool-use correctness, and multi-step reasoning validation
- Stay ahead of the curve on emerging QA tooling and bring relevant practices in-house
- Partner with engineering on prompt reliability, edge case coverage, and production monitoring for AI features
- Champion autonomous test generation, intelligent regression analysis, and self-healing test approaches
Data & Pipeline Quality
- Collaborate with data engineering to establish quality standards for data pipelines, reporting accuracy, and audit readiness
- Support integrity validation for client-facing data flows (application inputs, credit decisioning outputs, loan servicing records)
- Drive confidence in our data as a foundation for product analytics and business reporting
Aboutyou- 7+ years in quality engineering, with 3+ years in a leadership or staff-level role managing
- Proven ability to operate hands-on: you're comfortable writing test plans, reviewing automation code, and running exploratory tests yourself
- Strong background in test automation with Jest, Playwright, and/or Cypress in a TypeScript/NestJS environment; experience with NX monorepo tooling a plus
- Familiarity with API and service-level integration testing patterns (MSW, Supertest, NestJS Testing module)
- Experience testing financial, compliance-sensitive, or regulated products - you understand what's at stake when things go wrong experimenting, not just watching from the sidelines
- Background in fintech, lending, or financial services
- Experience building a QA practice from early-stage or greenfield state
- Familiarity with FCRA, TILA, or other consumer lending compliance standards
- Experience with platform migration or modernization programs
- Exposure to LLM evaluation tooling (Braintrust, Coval, or custom eval harnesses)
- Experience with load testing (k6 or equivalent)
- Familiarity with test observability tooling (ReportPortal, Datadog)
What you'll getOur team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
