Overview

The Director - Protection Operations will lead the delivery of Executive Protection, Long-Term, Short-Term, and specialized protective service programs within an assigned Area of Responsibility (AOR). This role is the key link between field operations and senior leadership - managing Operations Managers, driving commercial growth, and building strategic vendor partnerships to ensure operational excellence, compliance, and client satisfaction.

Responsibilities

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Own operational leadership for the AOR, serving as the primary escalation point for critical incidents, staffing issues, and client concerns.
• Drive consistent execution of standards and procedures through operational reviews, after-action assessments, and continuous improvement initiatives.
• Manage, coach, and develop Operations Managers, including performance management and succession planning.
• Lead regional workforce planning and staffing strategy in partnership with recruiting.
• Act as regional SME for Executive Protection and protective services, advising leadership, account teams, and clients, and shaping operational playbooks and standards.
• Partner with client-facing teams on business development, proposals, and RFPs, providing operational input on staffing models, scope, and pricing.
• Build and manage a qualified network of regional vendors, including contingency resources, ensuring licensing, insurance, and performance standards are met.
• Partner with Compliance, Legal, Licensing, and Procurement to ensure regulatory and contractual adherence, serving as the field-to-Compliance liaison.
• Lead after-action reviews and corrective action planning for significant incidents or service gaps.
• All other duties, as assigned.

Qualifications

Bachelor's degree in criminal justice, homeland security, business administration, or a related field with at least ten years of progressive experience in security operations, executive protection, law enforcement, military, intelligence, risk management, or related disciplines and a minimum of five years experience managing managers or multi-level operational teams.

• Able to apply subject matter expertise in leading Executive Protection, Protective Services, Security Operations, or related programs.
• Able to analyze operational data, trends, and after-action findings to identify root causes and drive corrective action.
• Able to oversee multi-state or regional operations, ensuring consistent execution of standards, staffing, and service delivery across all assigned locations.
• Effective written and verbal communication skills.
• Able to support high-profile clients and manage operational escalations with sound judgment and professionalism.
• Client orientated and results driven.
• Able to multi-task and organize workload for effective implementation.
• Able to interact effectively at all levels and across diverse cultures.
• Effective independent judgment and decision-making ability.
• Able to analyze complex situations and recommend solutions.
• Consistently delivers on commitments and achieves expected business results.
• Able to adapt as the external environment and organization evolve.
• Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

Benefits

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Posted Salary Range

USD $90,000.00 - USD $90,000.00 /Yr.