Job Description:

Director, Project Management

Do you enjoy bringing clarity to complex programs and helping cross-functional teams work more effectively together? Are you energized by building processes, solving operational challenges and ensuring client work is delivered seamlessly from planning through execution?

As a Director, Project Management at Zeno, you will partner with client teams, finance and agency leadership to support integrated communications programs across a diverse portfolio of clients. You will help drive operational excellence by managing budgets, scopes, timelines and resources while creating processes that enable teams to deliver exceptional work.

This role is ideal for a collaborative operations leader who enjoys both strategic thinking and hands-on execution. You'll have the opportunity to optimize how teams work, improve agency processes and help ensure successful delivery across complex, integrated client engagements.

About the Role:

• Project Leadership & Operational Excellence: Serve as a strategic partner to account and practice leaders, helping ensure client programs are delivered on time, within scope and aligned with business objectives.
• Scope, Budget & Financial Management: Partner with client teams, finance and contracts to develop statements of work (SOWs), manage budgets, monitor project burn, support forecasting and proactively identify scope changes or potential risks.
• Program Planning & Risk Management: Develop project estimates, timelines and resource plans while identifying risks, recommending solutions and helping teams navigate changing priorities.
• Cross-Functional Collaboration: Partner across client teams, finance, resource management and specialty practices to align staffing, budgets and workflows across integrated programs.
• Resource Planning & Team Enablement: Work with agency leadership and resource management to align project needs with available talent and ensure teams have the right support to deliver high-quality work.
• Business Operations & New Business Support: Contribute to agency operations by supporting new business planning, developing project estimates and helping establish scalable processes and best practices.

About You:

• 6+ years of project management experience within a public relations, advertising, digital, marketing or other agency environment.
• Experience managing integrated client programs, including project planning, budgeting, forecasting and resource management.
• Strong understanding of agency operations and the ability to collaborate effectively across cross-functional teams.
• Experience developing statements of work (SOWs), project estimates and program timelines.
• Strong financial acumen, including experience managing budgets, forecasting and identifying scope changes.
• Advanced proficiency with Excel, Google Sheets, Smartsheet or similar project management and reporting tools.
• Exceptional organizational and project management skills, with experience managing multiple priorities and stakeholders.
• Strong communication skills with the ability to facilitate discussions, build alignment and navigate complex operational challenges.
• Ability to bring structure to ambiguity by translating complex information into clear plans and actionable next steps.
• Collaborative mindset with confidence raising questions, identifying risks and recommending solutions.
• Passion for building efficient processes, improving team collaboration and delivering exceptional client experiences.

Preferred Qualifications:

• Experience supporting integrated communications or marketing programs across multiple disciplines.
• Experience with agency resource management, financial planning or operational process improvement.
• Familiarity with project management methodologies and workflow optimization tools.

Pay Range: $105,000-$125,000 USD/yr.

An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH's total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.

Level 06

About Our Benefits

Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US.