ADP is hiring a Director, Program Management - Client Programs

• Do you enjoy defining and delivering high-impact, client-centric experiences across strategic client programs?

• Are you passionate about the client experience, and ensuring the voice of the client is represented and embedded across all content, programs and priorities?

• Are you a Program Manager, skilled in leading large, highly complex cross-functional programs at the executive level?

Well, this may be the role for you. Ready to make your mark?

In this role, you will you design and deliver client programs that create cohesive, relevant, and differentiated experiences tailored to client personas, lifecycle stage, and product adoption maturity, with a strong emphasis on content strategy, governance and experience design.

Serving as a central connector across Client Success, Product, Product Marketing, Learning & Development, Marketing, Events, Production, and Sales Operations, this role drives alignment, consistency, and quality across all client-facing programs. This is a highly cross-functional role that combines strategic leadership with hands-on orchestration to ensure ADP delivers meaningful experiences that strengthen engagement, support product adoption, and reinforce long-term client partnership.

This role operates in close partnership with Marketing, which owns the overall conference strategy and execution for MOTM, ensuring that the client perspective, learning experience, and content strategy are fully represented and aligned. The Director also partners closely with Product and Product Marketing, recognizing that much of the content is product-led, to translate product expertise into structured, client-relevant experiences.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. You will establish and maintain program governance, including status reporting, risk identification, issue management, and executive decision tracking. You will develop and maintain executive-ready reporting and visibility into program health, key milestones, decisions, and dependencies. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

What you'll do: Responsibilities

What you can expect on a typical day:

• Program Governance & Execution. You will lead the Client Success contribution to strategic client programs, including Meeting of the Minds (MOTM), Client Advisory Boards, certifications, and other enterprise client initiatives, and serve as the Client Success lead for client experience and content strategy, partnering closely with Marketing, Events, and Production teams. You will maintain a holistic view of client experience programs to drive consistency, visibility, and quality across initiatives.

• Experience Strategy & Persona Alignment. You will define and implement a persona-based experience strategy across client programs, ensuring alignment to client roles, industries, products, and lifecycle stages. Design end-to-end client journeys within programs (e.g., MOTM), ensuring experiences are intentional, relevant, and differentiated across client segments. Align session tracks, learning paths, and engagement models to support client maturity, product adoption, and value realization.

• Content Strategy & Governance. You will design and operationalize a structured content governance model across client programs to ensure alignment, consistency, and quality, while translating product expertise into cohesive, client-relevant program content. Introduce structured processes such as content intake, review cycles, and alignment checkpoints to improve coordination and effectiveness. Identify and address content gaps, redundancies, and inconsistencies to strengthen overall storytelling and client value. Guide and enable distributed content contributors by providing tools, structure, and support without centralizing all content creation.

• Program Execution & Experience Quality. You will partner with Marketing, Events, and Production teams to ensure programs are executed in alignment with intended client experience and content strategy. Provide leadership during program execution to maintain continuity, resolve issues, and uphold quality standards. Ensure a seamless, high-quality experience for both clients and internal stakeholders across all program touchpoints. Establish frameworks for audience segmentation and experience design to improve overall program effectiveness. Ensure content aligns to client needs, business priorities, and product strategy while maintaining consistency across sessions and program elements.

• Executive Alignment & Internal Readiness. You will implement and support structured executive engagement within client programs, ensuring alignment, preparedness, and consistency in messaging. Ensure a seamless and well-orchestrated experience for internal executives, including briefing materials and curated client interactions. Develop executive-ready updates, insights, and reporting to support visibility and decision-making. Serve as a central point of contact for internal stakeholders seeking program information or guidance.

• Voice of Client Integration. You will leverage Client Success insights, feedback, and engagement data to ensure the client perspective is embedded across all programs. Act as a champion for the voice of the client, ensuring experiences, content, and priorities align to real client needs and outcomes. Oversee coordination and management of Client Advisory Boards, including synthesizing and sharing insights to influence decision-making.

TO SUCCEED IN THIS ROLE: Requirements

• 8-12+ years of experience in client programs, customer experience, content strategy, learning programs, or related cross-functional leadership roles

• Experience leading complex, client-facing programs, including client events and conferences, in a highly matrixed environment

• Strong understanding of content governance, learning design, and client engagement strategies

• Experience partnering with Product, Product Marketing, Marketing, Learning & Development, and Client Success organizations

• Demonstrated ability to translate client insights into actionable programs and experiences

• Strong organizational, communication, and stakeholder management skills

• Proven ability to influence across teams without direct authority
• Travel up to 10% of the time.

Bonus points for these: Preferred Qualifications

• Excels at building strong cross-functional relationships and navigating complex organizational dynamics

• Brings a strategic mindset with the ability to operationalize and execute effectively

• Demonstrates strong judgment in balancing stakeholder needs, client priorities, and business objectives

• Has a passion for creating meaningful, high-quality client experiences

• Thinks in terms of systems, frameworks, and scalability-not one-off solutions

• Communicates proactively with clarity, structure, and influence

• Maintains a strong focus on client relevance, educational value, and experience consistency

Thrives in fast-paced, evolving environments with multiple stakeholders and competing priorities

Experience with virtual and onsite event coordination, including issue resolution

• Experience with mobile applications and mobile app content validation

• Experience in the Human Capital Management (HCM) Industry

• Has industry recognized professional certifications, including: PMP, PgMP, PHR, SPHR, CCMP

What are you waiting for? Apply today!

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