Role SummaryThe Director, Program Management position is a global operations leader responsible for the end-to-end delivery, scalability, and performance of ASM's operational service capabilities supporting semiconductor equipment manufacturing, installation, and lifecycle sales and services. Operating in a highly complex, customer-critical environment, this position will partner with Field Services, Manufacturing, Supply Chain, Engineering, and Commercial teams.
This role owns the global operating model, ensuring consistent execution, operational excellence, and customer impact across ASM's worldwide footprint.
Roles & Responsibilities Operational Strategy & Governance- Define and execute the global Operations Services strategy aligned with ASM's business objectives, product roadmap, and installed base growth.
- Establish operating model that balances standardization with regional execution needs.
- Create governance, operating cadence, and performance management framework across regions.
- Strategic Advisor in operational scalability, risk, and service readiness.
Service Delivery & Execution - Ownership of global delivery of operational services:
- Equipment manufacturing and configuration
- Tool installation and ramp readiness
- Installed base lifecycle support
- Customer and fab-site operational requirements
- Drive adherence to service standards, KPIs, SLAs, and customer commitments
- Ensure seamless handoffs from field leadership in the customer experience
Process Optimization & Continuous Improvement - Reduce variation and improve commonality within regional tool and workflow management for increased speed, quality, and scalability.
- Improve operational efficiencies through the identification of automation, digitization and technology solutions.
- Proactively manage operational risk, compliance and business continuity
Financial & Resource Management - Ownership of operational budget, cost optimization initiatives, and productivity targets.
- Partner with Global planning to forecast demand, manage capability, and drive cost improvements ensuring effective resource planning across teams, regions, and service lines.
People Leadership & Capability Building - Lead, develop, and inspire a high-performing, diverse leadership team.
- Build and grow organizational capability through talent development, succession planning, and workforce planning.
- Foster accountability, collaboration, customer focus, and continuous improvement.
- Driver culture of safety and inclusion across operations.
Cross-Functional & External Partnership - Partner closely with Product, Engineering, Supply Chain, Software, Customer Support, HR, and Finance.
- Act as the operational interface for key customers and supplier when needed.
- Ensure seamless handoffs across end -to-end value streams.
Qualifications- Bachelor's degree in Business, Engineering, Operations Management, or a related field; Master's degree preferred.
- 10+ years of progressive experience in operations, service delivery, and/or operational leadership roles in semiconductor equipment, high-tech capital services, or manufacturing.
- Proven experience leading large, global, and cross-functional teams.
- Strong track record of driving operational excellence, transformation, and scalable service models.
- Demonstrated financial acumen, including budgeting, cost management, and ROI analysis
