Job Type
Full-time
Description
About the RoleWe're hiring a Director of Professional Services to own how customers get from signed contract to live, confident, and getting value out of Veryon. This is a build-and-lead role: you'll run a global implementation team spanning India, the UK, and North America, and you'll be the person who helps drive how that team scales as we grow - the methodology, the tooling, and increasingly, how AI changes what "fast" and "high-quality" delivery even look like.
You'll sit at the intersection of Sales, Customer Success, Product, and Engineering. When a customer's onboarding stalls, you're the one who unblocks it. When Sales oversells scope, you're the one who has that conversation early instead of months into delivery. When Product ships something that doesn't match how customers actually operate, you're the voice that makes sure they hear about it. And with a team distributed across regions, you're also the leader who makes distance disappear - building real trust and rhythm with people you don't sit next to, not just running meetings across time zones.
What You'll Own - Lead, coach, and grow a Professional Services team distributed across multiple regions
- Own delivery end-to-end - implementation, onboarding, and the handoffs on either side of it
- Serve as the connective tissue across a geographically distributed Customer Experience organization - making sure every region has the same visibility, context, and support
- Build the methodology this team runs on: playbooks, tools, and processes that work consistently regardless of where the work is happening
- Actively identify where AI can accelerate delivery - implementation planning, data migration, documentation, QA, customer communication - and drive adoption of those tools and workflows across the team
- Partner with Sales and Customer Success on deal scoping, expansion conversations, and lifecycle handoffs that don't drop customers on the floor
- Feed real implementation insight back to Product and Engineering - you'll know faster than almost anyone where the product friction actually lives
- Own the numbers: delivery timelines, utilization, customer satisfaction, project health - and know what to do when they slip
- Be the executive escalation point when an implementation gets hard, and be someone customers trust in that moment
- Plan resourcing and capacity across regions ahead of the business, not in reaction to it
Requirements
What You Bring - 8+ years in professional services, implementation, or delivery leadership at a SaaS or technology company
- 5+ years leading and developing a services team, including direct experience managing distributed or offshore teams
- A track record spanning both complex, enterprise-scale implementations with real regulatory or operational stakes, and fast-turnaround, high-velocity engagements
- Fluency in SaaS delivery models and project methodologies, but the judgment to know when to deviate from the playbook
- Genuine curiosity about AI as a delivery lever - you've either already used AI tools to speed up implementation work, or you're the kind of leader who goes looking for that instead of waiting to be told
- Comfort operating across time zones and cultures, with the flexibility to build real working relationships with teams around the world, not just manage them from a distance
- The stakeholder range to work a room with an engineer in it one hour and a C-level customer the next
Our Core Values: - Fueled by Customers: Customers are at the core of every decision.
- Win Together: Collaboration is our competitive edge.
- Make It Happen: No excuses. Just outcomes.
- Innovate to Elevate: We boldly challenge what's standard and lift what's possible.
