Job Posting Title:
Director, Product Management - Payments & Fraud
Req ID:
Job Description:
Product Management is responsible for driving the overall user experience, feature strategies and concepts, and engagement paradigms for Disney Entertainment & ESPN's global portfolio of consumer-facing streaming and digital products - including Disney+, Hulu, ESPN, ABC, ABC News, Nat Geo, Marvel, and Star Wars.
In this role you'll:
- Lead the product strategy and multi-year roadmap for Payments and Fraud across Disney's global streaming businesses (Disney+, Hulu, ESPN) - owning involuntary-churn reduction, payment processing, new payment methods, and fraud prevention.
- Build, lead, and grow a team of product managers spanning retries and recovery, lifecycle and billing messaging, new payment methods, core processing and routing, and fraud/risk.
- Champion an experimentation-first, data-driven culture - using large-scale A/B testing, ML models, and deep analytics to lift authorization rates, recover involuntary churn, and grow conversion and signups.
- Own measurable business outcomes - involuntary churn (bps), incremental operating income, and incremental signups via new payment methods - in close partnership with finance, data science, engineering, legal, and marketing.
- Serve as Disney's product authority on payments and fraud to senior leadership and external partners, including processors, card networks, issuers, and alternative-payment providers.
Responsibilities and Duties of the Role: - Set and own the multi-year Payments & Fraud product strategy and roadmap, aligned to company OKRs - involuntary-churn reduction, incremental operating income, and incremental signups.
- Lead, mentor, and develop a team of product managers; set goals, allocate capacity, and grow talent and bench strength.
- Act as a trusted authority in the payments and fraud domain and provide thought leadership across the business and to senior leaders.
- Drive a rigorous experimentation and measurement culture - prioritize the test pipeline and hold the bar on statistical rigor and fully aged results before booking impact.
- Partner cross-functionally with engineering, data science, finance, legal, operations, and marketing to deliver the roadmap and negotiate trade-offs across adjacent domains (growth & acquisition, identity, lifecycle messaging, billing).
Basic Qualifications
- 12+ years of product management experience, including subscription/recurring payments for a major global merchant - ideally in streaming or digital media
- 3+ years directly managing and developing product managers
- Bachelor's degree required or equivalent work experience
- Deep expertise across the payments ecosystem - processing and routing, authorization optimization, retries and recovery, new and local payment methods, and fraud and risk management
- Proven track record of driving measurable business outcomes (churn reduction, revenue, conversion) through large-scale experimentation and data-driven decision-making
- Strong command of statistics and experimentation (hypothesis testing, regression analysis, large-scale A/B testing) and the ability to turn data into a compelling story for senior stakeholders
- Ability to rigorously prioritize while articulating a product roadmap across business teams and geographies
- Demonstrated ability to lead cross-functional teams and negotiate trade-offs with a diverse set of partners
- You communicate exceptionally well - from small-group discussions to large-scale presentations, and through strong product memos that drive alignment across multiple teams
Preferred Qualifications
- Knowledge of AI/ML concepts and their application to payments, fraud, and involuntary-churn recovery
- Experience expanding global and local payment methods and managing processor, network, and issuer relationships
- Familiarity with the streaming video industry and the value propositions the market leaders offer their customers
- Experience building and scaling high-performing product teams
#DISNEYTECH
The hiring range for this position in New York, NY is $217,300 - $291,500 per year, in Santa Monica, CA is $207,400 - $278,100 and in San Francisco, CA is $227,200 - $304,700. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job Posting Segment:
Disney Entertainment and ESPN Product & Technology
Job Posting Primary Business:
Commerce, Data & Identity
Primary Job Posting Category:
Product Management Tech
Employment Type:
Full time
Primary City, State, Region, Postal Code:
New York, NY, USA
Alternate City, State, Region, Postal Code:
USA - CA - 2450 Broadway, USA - CA - Market St
Date Posted:
2026-08-10
