AutoZone

Director, Process Modernization

AutoZone • $120K — $150K *
Memphis, TN 38109In-Person
Business Services
8 - 10 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor’s degree (B.A./B.S.) or equivalent; MBA preferred.
  • 10+ years in retail operations or process improvement/project management.
  • 5+ years of leadership experience in change initiatives.
  • Proven expertise in process redesign and project management.
  • Experience in collaboration with Finance, Operations, and other functional leaders.
  • Background in a Fortune 500 or large, complex organization preferred.
  • Familiarity with Six Sigma methodologies is advantageous.

Responsibilities

  • Coordinate annual assessments to identify cost-saving opportunities.
  • Lead and oversee cross-departmental projects from inception to completion.
  • Collaborate with senior leaders to map current processes and detect inefficiencies.
  • Facilitate redesign of processes and create actionable implementation plans.
  • Develop clear project plans detailing tasks, responsibilities, and timelines.
  • Track project progress and proactively identify risks.
  • Drive change management initiatives and support teams during transitions.
  • Establish performance metrics and monitor outcomes for improvement.
  • Update Executive Committee and Board of Directors regularly.
  • Oversee a mixed team of permanent and rotational AutoZone members.

Benefits

  • Comprehensive healthcare coverage.
  • Retirement savings plan with company match.
  • Opportunities for professional development and advancement.
  • Work in a collaborative, team-oriented environment.
  • Flexible work schedule options.
Full Job Description
JOB DESCRIPTION

The Director, Process Modernization is responsible for leading enterprise-wide, cross-functional initiatives that drive improved execution, operational efficiency, and measurable business outcomes. This role provides disciplined project and program management leadership for complex initiatives that span multiple functions, ensuring strategic priorities are translated into executable plans and delivered with rigor, transparency, and accountability.


The Director serves as a central leader for strategic programs, partnering with senior leaders to structure initiatives, manage interdependencies, mitigate risks, and ensure benefits realization through sustainable process improvements.


This role serves as a key strategic partner to Finance, Operations, Supply Chain, and other business unit leadership, proactively identifying, prioritizing, and executing opportunities for process redesign and process efficiency across the enterprise. The Director acts as a trusted advisor to senior leaders for complex, high-impact initiatives and guiding functional partners through disciplined, data-driven decision making. This position is accountable for delivering results through effective change leadership, cross-functional collaboration, and continuous improvement that support AutoZone’s evolving business needs.

The position reports to senior finance leadership.


JOB RESPONSIBILITIES
  • Coordinate an annual assessment process to identify and prioritize processes with opportunity for cost savings.
  • Own and run cross-departmental projects from scoping through completion, including timelines, budgets, staffing, and status reporting.
  • Work directly with senior leaders in Finance, Operations, Supply Chain, and other business units to map existing processes, identify slow, redundant, or error-prone inefficiencies.
  • Coordinate efforts in collaboration with the functional areas to redesign processes or subprocesses and develop action plans for implementation.
  • Develop project plans that clearly define what will be done, by whom, with appropriate timelines for completion.
  • Track progress and proactively flag risks
  • Lead change management efforts: help teams understand why processes are changing and support them through the transition to drive stakeholder engagement. Cultivate a reputation as a “value-add” business partner to help avoid barriers to process redesign
  • Design performance measurement criteria, monitor performance, and report outcomes
  • Responsible for routine updates to the Executive Committee and Board of Directors
  • Perform additional duties and special projects as assigned by executive leadership
  • Lead a cross-functional team of AutoZoners, some of whom are permanent members of the Process Modernization team and some who are on a rotational assignment for a specific project

JOB QUALIFICATIONS
  • Bachelor’s degree (B.A./B.S.) or equivalent combination of education and experience required. MBA or other advanced degree preferred.
  • 10+ years of progressive experience in retail operations and/or process improvement or project management roles.
  • 5+ years of leadership experience, including leading teams through change and transformation initiatives.
  • Proven expertise in leading process re-design and/or project management roles.
  • Experience partnering with Finance, Operations, Legal, and functional leaders to support enterprise-wide initiatives.
  • Experience in a Fortune 500 company or similarly complex, multi-location organization preferred.
  • Exposure to Six Sigma methodologies is preferred.

About AutoZone

AutoZone is the nation's leading retailer and a leading distributor of automotive replacement parts and accessories with more than 6,000 stores in the US, Mexico, Brazil and Puerto Rico. Each store carries an extensive line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured hard parts, maintenance items and accessories. AutoZone, headquartered in Memphis, TN, is a growing Fortune 300 company with a deep commitment to serving our customers, communities and fellow AutoZoners. We have vast opportunities in our stores, distribution centers, field offices, specialty business units and Store Support Center and embrace diverse experiences, backgrounds, knowledge and ideas to strengthen our teams and business. Our team is connected by a deep commitment to our Pledge and Values, principles established more than thirty years ago that reinforce our priorities and team culture. In addition, we constantly innovate and aspire to best serve our customers, creating new and better tools, training and outreach to serve both DIY and the professional installer customers. From in-store tools to E-Commerce, training and development to recognition, our team has the tools to help you grow your career at AutoZone. See where your drive will take you!

AutoZone Careers

Join the dynamic team at AutoZone, the leading retailer and distributor of automotive replacement parts and accessories in the U.S. At AutoZone, we are committed to providing not just auto parts, but superior customer service and solutions. There has never been a better time to explore the job opportunities available across our expansive network. Work You’ll Do At AutoZone, you’ll be part of a team that values innovation, leadership, and a commitment to excellence. We offer a variety of job opportunities that allow you to help drive growth within the company and the entire automotive industry. From sales to supply chain management, technology to marketing, there’s a place for your passion and skills. Join our team and contribute to a culture that values diversity, leadership, and professional development. AutoZone is not just about car parts—it’s about elevating your career to new heights in an environment that fosters growth and innovation. Professional Growth and Development AutoZone is dedicated to your professional growth. We provide comprehensive benefits and diversity training that ensure our team members are equipped to lead in the automotive and retail industries. Our leadership programs, internships, and continuous learning paths are designed to enhance your skills and advance your career. Innovate with Us Be part of a company that thrives on innovation and operational excellence. At AutoZone, you’ll work with a team of dedicated professionals who are always pushing the boundaries of what’s possible in the automotive world. Our commitment to innovation is at the core of our operations, ensuring that we stay ahead of industry trends and continue to deliver exceptional value to our customers. Networking and Career Advancement AutoZone provides a platform for networking with industry leaders and peers that can lead to incredible career opportunities. Our internal networking events, mentorship programs, and leadership training are geared towards enhancing your professional skills and helping you build meaningful connections within the industry. Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, creative, and solution-driven team players. Whether you’re seeking an entry-level position or a more senior role, AutoZone offers a path that aligns with your career ambitions. Stay Connected Keep up to date with the latest in career opportunities and company news at AutoZone. Subscribe to our job alert emails and stay ahead of the game with insider tips, industry news, and exclusive looks into life at AutoZone. Explore AutoZone Careers Discover the opportunities waiting for you at AutoZone. From part-time jobs to full-time careers, from internships to executive positions, AutoZone is hiring across various departments. Ready to accelerate your career? Apply today and drive your future forward with AutoZone. SEARCH AUTOZONE JOBS Join us at AutoZone, where your career journey is just beginning.
Learn more about AutoZone
Size
62,000 employees
Market Cap
$45.5 billion
Industry
Retail & Consumer Goods
Net Income
$1.8 billion
Founded
1979
5 Year Trend
+8.3%
Revenue
$13.3 billion
NASDAQ
AZO
* Ladders Estimates

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