In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.JOB SUMMARY:The
Director, Premium Sales & Service leads the Cleveland Sirens' premium revenue strategy - suites, floor seats, premium clubs and hospitality experiences at Rocket Arena - from first pitch through renewal. This leader owns the full premium sales cycle and the service model that keeps premium Guests coming back and will play a defining role in shaping what a premium experience looks like at a Sirens game from the franchise's very first season. Reporting to the Vice President, Ticket Sales & Service, this leader builds relationships with corporate decision-makers and high-net-worth individuals, leads a team focused on both new premium sales and premium account service. The ideal candidate combines strong new-business sales instincts with a service mindset - someone who closes the deal and then makes sure the account renews for years to come.
ESSENTIAL DUTIES & RESPONSIBILITIES: - Own the strategy and revenue targets for all premium inventory, including suites, courtside seating, premium clubs and group hospitality experiences at Rocket Arena.
- Lead the full premium sales cycle - prospecting, proposals, site visits, negotiation and contract execution - for corporate accounts and high-net-worth individuals.
- Build and lead the Premium Sales & Service team, including hiring, coaching, one-on-ones and professional development for all direct reports.
- Design and own the premium service model - onboarding, in-season touchpoints, benefit fulfillment and renewal strategy - to maximize premium account retention and satisfaction.
- Partner with Corporate Partnerships to identify and develop B2B leads and cross-sell opportunities between sponsorship and premium seating.
- Be the senior sales lead on the largest and most complex premium deals, including multi-year suite leases and custom hospitality packages.
- Maintain accurate premium pipeline and account records in Salesforce, and report on premium revenue, renewal rates and account health to the Vice President, Ticket Sales & Service.
- Set pricing and inventory strategy for premium products in partnership with Vice President, Ticket Sales & Service.
- Perform additional duties as assigned by the Vice President, Ticket Sales & Service.
REQUIRED QUALIFICATIONS: - Bachelor's degree in business, sports management, sales or a related field.
- 6-8 years of relevant sales experience, including 3+ years leading a premium seating, suite sales or hospitality sales and service team.
- Experience selling and servicing premium seating and suites in sports, entertainment or a comparable high-touch hospitality environment strongly preferred.
- Strong relationship-management and negotiation skills with corporate and high-net-worth clientele.
- Proficiency with Salesforce or a comparable CRM and familiarity with ticketing platforms (e.g., SeatGeek, AXS, SuitePro).
- A service-oriented mindset paired with strong new-business sales instincts.
- Comfort operating in a fast-paced, Guest-facing, start-up-style environment as the Sirens build toward their first season.
COMPENSATION: - Base Salary + Annual Bonus + Commission.
- Comprehensive Medical, Dental and Vision benefits for team members and dependents.
- Employer 401K match.
- Complimentary downtown/onsite parking at arena.
- Vacation (PTO), Personal Significance Days, Holiday pay
- Home tickets (Cavs, Monsters, Charge), Cavs team shop discount, and much more!
Actual compensation will depend on your experience, education/credentials, skills, and how they fit our organizational needs. Rock Entertainment Group offers a robust perks package with healthcare, dental, vision, retirement, and more!
