Job DescriptionWe are currently seeking a
Director, Platforms & Partnerships to join our
Media Operations & Engineering team based in our
New York, NY offices.
JOB RESPONSIBILITIESPartner Launches & Platform Operations - Partner-facing lead for onboarding, launches, and product expansion across AMC Global Media (fka AMC Networks) branded services, ensuring operational readiness and strong execution across SVOD, TVOD, TVE, and FVOD workflows.
- Serve as the primary operational point of contact for platform and distribution partners (e.g., Amazon, Apple, Philo, Roku, Comcast, DirecTV, Dish/Sling, etc.), aligning internal and external stakeholders on scope, timelines, dependencies, and launch requirements.
- Oversee day-to-day partner distribution operations, ensuring content, metadata, artwork, and related deliverables meet platform-specific technical and business requirements.
- Track business-as-usual deliveries, backfill needs, and launch packages across internal teams, vendors, and transport providers (e.g. Comcast Technology Solutions - CTS) to maintain continuity and service quality.
Cross-Functional Execution & Governance - Partner with GT&O, Affiliate Sales, Ad Ops, Content Licensing, Finance, Multiplatform Scheduling, and other key stakeholders to define launch roadmaps, assess scope, and align resources to business priorities.
- Assess partner technical requirements, delivery specifications, and workflow impacts to determine level of effort, operational feasibility, and implementation approach.
- Establish, document, and improve scalable processes, readiness frameworks, and communication models that support repeatable, high-quality execution across brands and partners.
- Liaise with internal teams to clarify contractual obligations, define service expectations, and ensure partner-facing commitments translate into actionable operational plans.
Issue Management, SLAs & Performance Reporting- Lead issue triage and troubleshooting for platform launches and VOD & streaming services, using operational tools and structured workflows to prioritize incidents and drive timely resolution.
- Oversee incident management in ServiceNow, Jira, and related systems for AMC Entertainment branded assets, direct-to-consumer services, and partner-distributed brands.
- Track and report on partner and internal service level agreements, operational metrics, and launch performance indicators to improve accountability and inform decision-making.
- Partner with Finance to monitor delivery volumes, cost drivers, and budget impacts across SVOD, AVOD, and FVOD operations.
Leadership, Team Development & Growth - Lead, coach, and develop a high-performing team, providing direction, prioritization, and support across launches, operational problem-solving, and partner engagement.
- Support international expansion, as needed, and evolving platform partnerships by adapting workflows, coordinating regional requirements, and ensuring operational readiness for growth.
- Serve as a partner-facing operational leader across AMCGM brands including AMC/AMC+, BBCA, IFC, SundanceTV, WEtv, Shudder, SundanceNow, Acorn TV, ALLBLK, HIDVE, and related services.
- Contribute to special projects and strategic initiatives for department leadership, helping strengthen partner operations and long-term scalability.
QUALIFICATIONS (Required & Preferred)- Bachelor's degree or equivalent combination of education and relevant experience.
- 7-10 years of relevant experience in media operations, platform operations, digital distribution, media supply chain, or related areas within media and entertainment.
- Demonstrated experience leading cross-functional launches and ongoing operational support across SVOD, TVOD, FVOD, MVPD/vMVPD and MSO delivery workflows.
- Strong knowledge of video-on-demand ecosystems, metadata, digital asset delivery, and media file specifications.
- Experience using operational and business tools such as Microsoft Office, ServiceNow, Workday, Oracle, ADP, Jira, Airtable, Power BI, and content management systems.
- Strong project management, problem-solving, communication, and stakeholder management skills, with the ability to prioritize across multiple concurrent initiatives.
- Proven people leadership experience, including managing and developing teams in a fast-paced operational environment.
Preferred - Experience supporting international platform launches or region-specific distribution workflows.
- Background working with branded streaming services, partner onboarding, and multi-brand distribution environments, including FAST & AVOD workflows.
- Experience with SLA reporting, operational metrics, and budget or volume tracking in partnership with Finance.
- Familiarity with launch governance, supply chain process improvement, and partner-facing issue escalation models.
The base compensation for this position is
$130,000 - $165,000 commensurate with experience. AMC Global Media additionally offers a comprehensive benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Paid Time Off, Paid Parental Leave and Adoption Services, among other benefit plan options, subject to eligibility requirements. AMC Global Media values the benefits achieved through in-office collaboration, but we provide our employees with the flexibility to work from home one day per week.
