Job DescriptionWhat is the opportunity?As Director, Personal Banking Operations Transformation and Delivery, you will be focused on process transformation design, change management, and workforce enablement. You will operate as a strategic partner and anchor the bank's efficiency agenda within Personal Banking Operations while maintaining robust risk governance and organizational capability development. This role provides enterprise-wide capabilities and horizontal support across multiple business units. You will translate those capabilities for PBO-specific context and drive adoption and change management to ensure sustained value realization.
What will you do? - Lead the delivery and program management of active transformational programs transitioning through to their maturity phases, serving as the primary point of contact for these programs
- Provide capacity to support new large-scale transformation programs that may be developed over time
- Design and execute organizational change management, communications, and workforce enablement strategies to drive adoption and sustainment of transformation and operational improvement initiatives
- Serve as the primary point of contact within PBO for transformation strategy execution and program delivery
- Build and manage strategic transformation and optimization roadmaps specific to PBO, tracking initiative progress, and produce executive reporting on transformation outcomes and impact
- Assume full ownership of ongoing transformational programs and any new programs that emerge
- Establish governance and project controls, drive pilot launches as well as provide executive sponsorship and stakeholder alignment
- Identify and prioritize transformation and optimization opportunities within PBO and conduct discovery to understand PBO challenges
- Develop business cases, feasibility assessments and serve as the primary intermediary
- Build and manage strategic transformation roadmaps, diagnose process roadblocks and co-design simplification solutions
- Develop change management strategies tailored to initiative scope and organizational readiness
- Partner with PBO Communications team on messaging and delivery, build sustainability governance and foster continuous improvement culture
What will you need to succeed? Must-have:- 5+ years of related experience with 2+ years of people management/leadership experience and a strong understanding of Banking Operations
- Ability to identify and utilize internal and external networks to influence situations and establish effective relationships
- Strong leadership, facilitation, conflict management, negotiation and influencing skills, including presentation capabilities and collaboration behaviors
- Exposure to AI evaluation, automation use case identification, or intelligent operations initiatives
- Bachelor's degree in Business Administration, Operations Management, Finance, or related discipline
- Demonstrated knowledge of RBC's business, culture, and operating model (either through prior RBC employment or equivalent tenure in comparable banking operations)
Nice to have:- MBA or equivalent advanced business qualification
- Experience with enterprise transformation methodologies
- Background or training in data analytics, process mining, or business intelligence tools
- AI literacy or emerging technology exposure
What's in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Competitive compensation
- A professional and supportive team environment
- Career progression if you have what it takes to be the best
Job SkillsActionable Insights, Business Technology, Communication, Data Analysis, Data Management, Leadership, People Development, Risk Management, Stakeholder Management, Strategic Thinking
Additional Job DetailsAddress:RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:Toronto
Country:Canada
Work hours/week:37.5
Employment Type:Full time
Platform:PERSONAL & COMMERCIAL BANKING
Job Type:Regular
Pay Type:Salaried
Posted Date:2026-06-29
Application Deadline:2026-07-14
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
