Job Description:

Director, Global Partner Operations & Programs

Reports to: VP, Alliances & Partnerships | Location: Remote, US | Function: Global Partner Operations

About the Role

The Director, Global Partner Operations is a senior operational leader responsible for scaling the infrastructure that powers insightsoftware's global partner ecosystem. This role owns the design, governance, and execution of partner programs across multiple product lines, partner types, and geographies - spanning reseller, referral, GSI, and hyperscaler motions.

The Director will set strategy, own the partner tech stack, and lead a team of operations specialists, serving as the operational bridge between Alliances & Partnerships and cross-functional stakeholders in Sales, Marketing, Finance, RevOps, IT, and Product. The ideal candidate is a strong operator with deep channel expertise and the presence to influence without authority in a PE-backed, acquisition-driven software business.

insightsoftware operates a multi-brand portfolio - including Jet, Certent, Simba, and the broader insightsoftware platform - and this role is foundational to scaling partner programs as the company continues to grow.

What You Will Do

Partner Program Ownership

• Own the strategy and execution of the global partner program - tier design, qualification criteria, benefits, and incentive frameworks across reseller, referral, GSI, and hyperscaler partner types
• Define and govern deal registration, MDF, co-sell rules, and discount tier structures with Sales and Finance
• Drive program consistency across a multi-brand portfolio so partner experience is coherent regardless of which product line a partner engages with
• Lead partner program integration for acquisitions - onboarding acquired partner bases, harmonizing tiers, and reconciling tool environments

Partner Technology & Systems

• Own the partner tech stack end-to-end: Impartner, Salesforce partner structures, and integrations with NetSuite, Workday, and Highspot
• Partner with IT, Sales, and RevOps to maintain reliable data flows between partner systems and core CRM/ERP infrastructure
• Maintain the integrity and accuracy of partner data - segmentation, tier classification, duplicate resolution, and enrichment - as a continuous operational discipline
• Define and lead system enhancement initiatives that improve productivity for partners and channel managers

Partner Portal

• Manage and evolve the partner portal as the primary self-serve destination for partner resources, deal management, and program information
• Coordinate with Partner Enablement, Marketing, Product, and Solutions Engineering to keep partners informed of launches, promotions, and updates

Reporting & Analytics

• Build executive-facing dashboards tracking partner pipeline contribution, program ROI, activation rates, and operational health
• Define the metrics framework for partner program performance and surface insights to VP-level and above stakeholders
• Use data to identify gaps in partner coverage or engagement and develop targeted responses

Team Leadership & Cross-Functional Alignment

• Lead and develop a team of partner operations specialists across portal management, IT integrations, data quality, and partner satisfaction
• Drive cross-functional alignment across Partner Marketing, Sales, SE, Finance, IT, Product, Professional Services, RevOps, and Partner Success
• Represent partner operations in go-to-market planning cycles and support partner-facing events including SKOs, Partner Advisory Boards, and strategic QBRs

How You Will Get It Done

• Drive & Discipline - operates effectively in a fast-paced environment with focus on quality outcomes and operational rigor
• Strategic Clarity - translates ambiguous goals into structured programs with clear ownership and measurable results
• Growth Mindset - pursues new approaches and continuously improves program design and team capability
• Builder's Instinct - comfortable creating structure where none exists; equally capable of inheriting and scaling existing programs
• Communication - credible with both operational teams and executive audiences, in writing and in person

Minimum Qualifications

• Bachelor's degree in Business, Marketing, or a related field
• 10+ years of channel program, partner operations, or indirect sales operations experience in B2B software or SaaS
• Demonstrated experience owning partner program design - tiers, benefits, incentives, deal registration, and co-sell motions
• Hands-on experience with partner technology platforms (Impartner, Salesforce PRM, PartnerTap, Pardot, Power BI, or equivalent)
• Strong analytical capability: build reporting frameworks, interpret partner performance data, and present insights to executive audiences
• Proven track record leading cross-functional programs across Sales, Marketing, Finance, IT, and Product
• Experience managing and developing a team

Preferred Qualifications

• Familiarity with financial reporting, EPM, or ERP software categories
• Experience managing partner programs across multiple brands or product families
• Proficiency with Salesforce, NetSuite, and/or LMS platforms

The salary range in United States of America for this position is 139,000.00 to 174,000.00 USD Annual.

Your specific offer within this range will be determined by your skills, experience, and qualifications. For non-sales roles, you may be eligible for a bonus. For sales roles, this range includes a commission target.

We are committed to pay transparency and fair compensation practices. If you have questions about our compensation approach, please don't hesitate to ask during the interview process.

Additional Information

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