Citigroup, Inc

Director, Organizational Insights Head - Global Functions & Organizational Effectiveness

Citigroup, Inc • $170K — $300K *
Tampa, FL 33647In-Person
Business Services
8 - 10 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree required; Master's preferred in relevant fields.
  • Extensive experience in analytics or business strategy within large organizations.
  • Proven ability to translate complex data into actionable insights.
  • Strong stakeholder management and influencing skills at senior leadership levels.
  • Deep understanding of HR data, systems, and processes, with partnership experience in data engineering.
  • Strong analytical skills to apply statistical methods to workforce challenges.
  • Proven track record in leading and developing high-performing teams.

Responsibilities

  • Lead development of people insights strategy for corporate functions.
  • Serve as trusted partner to leadership on human capital data insights.
  • Deliver insights on hiring, performance, and employee sentiment.
  • Ensure analytics align with function's strategy and model.
  • Promote ethical use of HR data.
  • Oversee design of organizational structures and governance for changes.
  • Support organizational transformations with design expertise.

Benefits

  • Medical, dental & vision coverage;
  • 401(k) plan;
  • Life, accident, and disability insurance;
  • Wellness programs;
  • Paid time off including vacation and sick leave;
  • Paid holidays.
Full Job Description
The Director, Organizational Insights Head - Global Functions & Organizational Effectiveness, serves as the senior leader responsible for defining and executing the people insights strategy across all corporate functions in close partnership with the Senior HR Officer. Additionally, this leader oversees the Organizational Design capability, leading the development and deployment of methodology and framework for organizational design, structural governance, spans & layers, and more.

Responsibilities
People Insights Leadership for Corporate Functions
  • Lead the development and execution of a people insights strategy focused specifically on corporate functions (e.g., Finance, Risk, HR), including human capital metrics, productivity indicators, leadership pipeline insights, attrition trends, employee sentiment insights, and organizational health analytics.
  • Serve as a trusted partner to senior HR and business leadership for all matters related to and supported by human capital data and insights. Understand their priorities and translate them into requirements for data science and engineering teams.
  • Deliver proactive and ad-hoc insights that identify trends, risks, and opportunities in hiring, performance, retention, sentiment and business outcomes.
  • Ensure analytics deliver actionable insights tied to functions' strategy and operating model.
  • Promote data literacy as well as responsible and ethical use of HR data.


Organizational Design Leadership
  • Oversee the design of future-state structures, operating models, and governance frameworks for large organizational changes.
  • Lead enterprise standards for spans and layers, role clarity, accountability structures, and decision-rights architecture.
  • Drive structural assessments that evaluate efficiency, health, and alignment to strategic goals.
  • Support major transformation programs with organization design expertise, modeling, and scenario planning.
  • Maintain enterprise-wide organizational taxonomies and structural guidelines.


Team Leadership & Capability Building
  • Lead, mentor, and grow a global team of people insights and organizational design professionals, establishing operating models, priorities, and standards.
  • Build enterprise capability through playbooks, toolkits, role clarity guides, and training for HR and business leaders.
  • Foster a culture of analytical rigor, intellectual curiosity, strategic influence, and high-quality execution.


Qualifications
  • Bachelor's degree required; Master's degree in Organization Design, Organizational Behavior, Organizational Psychology or a related field is preferred.
  • Extensive experience in analytics, data strategy, or business strategy in a large, complex global organization.
  • Demonstrated ability to translate business and HR needs into appropriate analyses and complex results into clear and actionable insights.
  • Proven track record of effective stakeholder management and ability to influence senior leaders.
  • Deep knowledge of HR data, systems, and processes and proficiency in partnering with data engineering, and data science teams to shape dashboards, models, and self-service capabilities.
  • Strong analytical and statistical acumen with the ability to apply methods to workforce and business challenges.
  • Effective collaborator within complex environments, with strong relationship building and stakeholder management skills.
  • Demonstrated ability to integrate analytics into HR and business decision processes and deliver measurable impact.
  • Proven track record leading, coaching, and developing high-performing analytics or advisory teams.


Job Family Group:
Decision Management

Job Family:
Data/Information Management

Time Type:
Full time

Primary Location:
Tampa Florida United States

Primary Location Full Time Salary Range:
$170,000.00 - $300,000.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jun 04, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

Work You’ll Do

At Citigroup, Inc, you will engage in exciting work that matters. Join our team to help innovate and drive transformation in the banking industry. With Citigroup, you can lead initiatives that redefine how banking works and how financial services can empower people globally.

Innovate and Lead

Citigroup, Inc is at the forefront of financial innovation and leadership. By joining our team, you will work alongside top professionals to develop solutions that enhance customer experiences and operational efficiency. Our commitment to innovation is fundamental, and we encourage our team to push boundaries and think outside the box.

Grow Your Career

Citigroup, Inc is not just a company; it's a place where you can grow both professionally and personally. We offer robust career paths and professional development opportunities that help you reach your potential. With diverse career tracks and the support of leadership, your growth at Citigroup is limitless.

Diversity and Inclusion

We believe our strength comes from the diversity of our team. Citigroup, Inc is dedicated to fostering an inclusive workplace where everyone can contribute their best work. Through diversity training and a culture that embraces differences, we create a welcoming environment for all employees.

Benefits and Culture

Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

Internship and Employment Opportunities

Start your professional journey with Citigroup through our internship programs or full-time job opportunities. We are constantly hiring fresh talent and seasoned experts who bring creativity and innovation to our team. Whether you're refining your skills or ready to lead, there's a position waiting for you at Citigroup.

Networking and Professional Development

At Citigroup, Inc, networking and continuous learning are part of our DNA. We provide platforms for employees to connect with industry leaders and peers, enhancing their skills and opening up new career opportunities. Our leadership programs and professional development initiatives ensure that you are always ahead of the curve.

Join Our Team

Explore the numerous positions available at Citigroup, Inc that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to make an impact.

Stay Connected

Keep up to date with the latest in career opportunities and industry insights at Citigroup, Inc. Subscribe to our job alert emails and read our careers blog to stay ahead in your professional journey.

Explore Citigroup, Inc Jobs

Discover the exciting and rewarding opportunities that await at Citigroup, Inc. Tailor your resume, prepare for your interview, and take the next step in your career with us.

SEARCH CITIGROUP JOBS

READ CAREERS BLOG

Citigroup, Inc is where your ambition meets opportunity. Join us and transform your career while making a global impact.
Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Citigroup, Inc

More Business Services Jobs

Find similar Director, Organizational Insights Head - Global Functions & Organizational Effectiveness jobs:

NationwideTampa, FL