Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Operations Strategy

Management Level
Director

Job Description & Summary
As a Director, Government & Public Sector Operations Consulting, you will play a senior leadership role focused on growing and delivering PwC's Operations & Procurement practice within the Ontario public sector market. You will serve as a trusted advisor to public sector leaders at all levels, lead complex transformation programs, expand executive relationships across Ontario government and broader public sector organizations, and help grow PwC's market presence across ministries, agencies, crown corporations, municipalities, healthcare organizations, and other public sector institutions.

Responsibilities include but not limited to:

• Lead and oversee large, complex transformation programs across Ontario government ministries, agencies, crown corporations, municipalities, healthcare organizations, and broader public sector institutions, integrating strategy, operating model design, service modernization, technology enablement, and implementation.

• Build and sustain trusted advisor relationships across the Ontario public sector, helping clients navigate complex transformation initiatives while identifying opportunities to strengthen client partnerships and drive strategic growth.

• Lead complex, business-led transformation initiatives across service-based and asset-intensive environments, helping clients improve service outcomes, operational performance, productivity, and organizational effectiveness through diagnostics, business architecture, operating model design, service and process modernization, network and asset optimization, value creation, and technology-enabled transformation.

• Demonstrate agility and resilience in managing dynamic projects by adapting swiftly to changing client needs, shifting priorities, and emerging challenges, guaranteeing successful delivery.

• Lead multidisciplinary teams across PwC and client organizations, ensuring high-quality delivery, strong team performance, and successful execution of complex transformation initiatives.

• Manage engagement financials, risks, quality, project teams, and resource allocation to deliver projects on time, within budget, and in line with client expectations.

• Lead business development activities, including account planning, opportunity shaping, complex solutioning, proposal development, strategic pursuits, and market engagement to drive growth across the Ontario public sector market.

• Champion innovative Operations and Procurement offerings, leveraging AI, automation, advanced analytics, and emerging technologies to reinvent how public sector organizations design, deliver, and optimize services, operations, and business capabilities.

• Contribute thought leadership, market insights, and innovative solutions that help public sector organizations modernize operations, improve performance and productivity, transform service delivery, leverage emerging technologies, and address evolving government priorities.

• Recruit, coach, mentor, and develop high-performing teams while fostering a culture of collaboration, inclusion, continuous learning, innovation, and professional growth.

What You'll Bring:
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

• 10-15 years of progressive experience in management consulting, public sector transformation, operations consulting, or related leadership roles, with a proven track record leading large-scale transformation initiatives.
• Bachelor's degree in Business, Public Administration, Public Policy, Political Science, Commerce, Engineering, or a related field; a Master's degree, MBA, MPA, or equivalent is considered an asset.
• Professional certifications such as PMP, CSM, CBAP, CMC, Lean Six Sigma, Prosci, or certifications in financial management, analytics, architecture, AI, cloud, or other transformation-related disciplines are considered assets.
• Recognized expertise in delivering complex transformation programs within service-based and asset-intensive public sector organizations, driving operational modernization, performance improvement, asset optimization, and technology-enabled innovation.
• Strong understanding of the Ontario public sector ecosystem, including ministries, agencies, crown corporations, municipalities, healthcare organizations, and broader public sector institutions.
• Proven ability to build and maintain trusted client relationships, understanding strategic priorities, operational challenges, and transformation objectives.
• Established Ontario public sector network with demonstrated success in business development, opportunity origination, demand shaping, account growth, and strategic relationship management.
• Experience leading business development activities, including account planning, solution development, proposal creation, pursuit management, and tailoring solutions to complex client challenges.
• Demonstrated leadership of multidisciplinary teams and large-scale engagements, effectively managing multiple stakeholders, competing priorities, and organizational complexity, while recruiting, coaching, and developing talent.
• Strong analytical, problem-solving, communication, facilitation, and stakeholder management skills, combined with experience driving thought leadership and leveraging AI, emerging technologies, and leading practices to deliver sustainable client value.

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $191,200 - $241,200. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Data Analytics, Business Performance Metrics, Business Transformation, Change Management, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Epic Software, Epic Systems, Inclusion, Influence, Innovation, Intellectual Curiosity, Learning Agility, Logistics Management, Management Consulting, Manufacturing Operations Management, Market Research {+ 30 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date