The Home Depot

Director Operations Process

The Home Depot • $120K — $150K *
Atlanta, GA 30349In-Person
Retail & Consumer Goods
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years of management experience in operations or related field.
  • Strong analytical and problem-solving skills.
  • Proven financial analysis and business acumen.
  • Excellent communication skills to influence and leverage partnerships.
  • Bachelor's degree or equivalent education related to operations.

Responsibilities

  • Partner with teams across Home Depot to embed operational areas into project plans.
  • Coordinate the responsibilities of Operations Managers and Analysts.
  • Collaborate with Operations Strategy Team on process improvement initiatives.
  • Oversee project workflow and rollout schedule relevant to operational area.
  • Assess the impact of changes and new projects on the operational effectiveness.
  • Stay updated on operational expertise for continuous improvement requests.
  • Establish project metrics with Field Implementation Managers and ensure adherence.

Benefits

  • Opportunity for career advancement within a well-known company.
  • Collaborative work environment with a focus on strategic improvements.
  • Engagement in diverse project initiatives across operational areas.
  • Comprehensive health and wellness benefits.
  • Support for ongoing professional development and training.
Full Job Description
Position Purpose:
The overall responsibility of the Director of Operations Process is to manage the day-to-day store processes for their area of responsibility. In addition, this Director is to offer assistance to the Operations Strategy team and provide input on the deployment of strategic projects in operational area of expertise. Specifically, this individual is responsible for providing specific operational expertise to all levels of Home Depot Associates. Key responsibilities include assessing project needs in relation to operational area, aggregating data gathered by Operations Business Analyst, making suggestions based on aggregated data and monitoring the project's impact on operational area of expertise. A Director of Operations Process is a strategic, proactive thinker who identifies new ideas and makes suggestions to improve current operational processes.

Key Responsibilities:
  • Partner with others across Home Depot to ensure operational areas are considered in project plans.
  • Coordinate responsibilities of Operations Managers and Analysts. Support and partner with
  • Operations Strategy Team in developing, staffing, piloting and implementing process improvements
  • within the stores.
  • Responsible for the overall project work flow and roll-out schedule in regard to operational area.
  • Measure impact of changes and new projects on operational area.
  • Remain up-to-date on operational area of expertise to meet requests for improvement and practice
  • continuous process improvement.
  • Partner with Field Implementation Managers to establish project metrics and tollgates in relation to
  • operational expertise.
  • Use expertise in strategic thinking and process design to drive successful improvements in
  • operational area; work toward quick implementation and quick return on investment.
  • Evaluate needs of multiple project requests and impact on operational area, aggregate data gathered
  • by Operations Analysts and ensure needs of projects are met.
  • Selects, develops, and motivates assigned staff.

Direct Manager/Direct Reports:
  • Direct and indirect reports typically include 5 professionals and 14 support associates.
  • Typically requires interpersonal skills for dealing with sensitive or controversial situations.
  • Typically faces situations that have a variety of interpretations and require careful evaluation.
  • Typically considers new approaches within general policies and short-term goals when solving
  • problems.
  • Typically expected to provide infrequent status reports to management only as appropriate.

Travel Requirements:
  • Typically requires overnight travel less than 10% of the time.

Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
  • Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
  • Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations.

Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Preferred Qualifications:
  • MBA Degree preferred. 4 years management experience at The Home Depot preferred

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:
  • No additional education

Minimum Years of Work Experience:
  • 8

Preferred Years of Work Experience:
  • No additional years of experience

Minimum Leadership Experience:
  • None

Preferred Leadership Experience:
  • None

Certifications:
  • None

Competencies:
  • Proven financial analysis and business acumen.
  • Strong understanding of Operations and area of expertise.
  • Able to easily influence others.
  • Strong analytical and problem solving skills.
  • Excellent skills in communication and leveraging partnerships to benefit project objectives.
  • Proven track record in management and leadership skills.
  • Typically requires overnight travel 5% to 20% of the time.

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Retail & Consumer Goods
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ
HD
* Ladders Estimates

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