Job Description SummaryThe Director of Operations reports to the Chief Information Officer and is responsible for planning and overseeing the day-to-day operational activities of the Information Technology Customer Service Center Unit. The ideal candidate is an experienced technology leader with strong cybersecurity, service desk, desktop support, robotic process automation (RPA), telecommunication and mobile device expertise, proven staff management and project oversight capabilities, and effective customer service and stakeholder communication skills.
Job DescriptionResponsibilities include:
- Accountable to deliver core services within a division, through the management of people and/or processes and/or projects.
- Develops and makes recommendations concerning policies and procedures affecting the operational and administrative matters of the Authority.
- Ensures the daily operations and the resolution of special managerial, operational, and administrative problems pertaining to policy and practice.
- Serves as a principal liaison between the various Authority Departments and Divisions, Department of Education, government agencies and outside contractors and consultants in a wide range of operational and administrative areas.
- Serves as a member of the Departments Operations Committee, developing strategies, policies and procedures for their Department.
- Translates organization strategy into plans, programs, and objectives for their team(s).
- May develop and implement necessary procedures to bring various departments into a project-based team, working to achieve common goals.
- Oversees the preparation of reports on operational and administrative matters for use in the formulation of policy
- Develops and recommends to Senior Management Authority-wide policies and procedures affecting all aspects of Authority operations.
- Plans, assigns, directs, monitors, reviews, and evaluates work performed by assigned staff.
- Makes recommendations regarding recruitment, hiring, promotion, reassignment, and discipline.
- Performs related duties, as assigned.
Division Specific Tasks
Information Technology:
- Designs and implements Authority divisions' information technology requirements to best serve each division's functions and define its information needs.
- Supervises divisional staff in defining, developing, and facilitating implementation of an Authority-wide information system to assure the integrity and efficient management of Authority information.
- Develop functional requirements.
- Specifies and manages project teams.
- Facilitate information deliveries and reports on project status.
- Investigates the marketplace for new innovations and identifies new tools and techniques to accelerate delivery of information systems.
- Identifies and specifies Division's software and hardware needs.
- Generates and approves purchase orders for material resources and follow up support.
- Develops, enhances, and manages an organizational infrastructure designed to creatively position staff to handle workload.
- Implement standards designed to provide consistent levels of quality in the delivery of information technology systems; manages cost and productivity in the delivery of these services.
- Designs comprehensive security architectures and ensuring strict compliance with frameworks.
- Develops 30/60/90-day plans, defining KPIs (Key Performance Indicators) and OKRs (Objectives and Key Results), and planning security roadmaps.
- Evaluates business innovations against the threat landscape to build a secure-by-design baseline.
Preferred Skills:
- Experience with Microsoft, Azure, network-security and vulnerability-management.
- Strong knowledge of Microsoft Azure platform and supporting services.
- Advanced architecture-level knowledge of major software-bot platforms such as UiPath, and Microsoft Power Automate.
- Experience with Office365 with emphasis on SharePoint, PowerApps and Power Automate.
- Deep knowledge of Information Technology Infrastructure Library (ITIL) standards for incident, problem, and change management.
- Proficiency in enterprise tools like ServiceNow or BMC Remedy to track service level agreements (SLAs) and workflows.
Minimum Qualifications:
- Twelve years of full-time experience, five years must be in an administrative or managerial capacity.
- Baccalaureate Degree in related field.
Civil Service Classification: Non-CompetitivePosting End Date: 10/24/2026Salary Range: $131,026 - $223,098
EducationBaccalaureate
Certifications (if required)Work ExperienceTwelve years of full time, administration, experience in operations, construction, management, administration, or a related field; five years must be in an administrative or managerial capacity or a satisfactory combination of education and experience.
We offer exceptional benefits including:
* Medical (100% employer paid for basic coverage available)
* Prescription Drug Options
* Dental & Vision Coverage
* NYC Qualified Pension Plan (QPP)
* Optional Retirement Savings Plans including 401K, 457 and IRA options
* Transit Check Program
* Public Loan Forgiveness Program
* Competitive Paid Time Off (PTO) Benefits
As part of our ongoing commitment to employee growth and development, the SCA's Learning and Development (L&D) program offers a variety of valuable benefits. These include tuition reimbursement for continued education that is directly related to your current role, as well as access to a broad range of individual and organizational training opportunities. Trainings on leadership development, technical skill-building, compliance, personal and professional growth. These programs are designed to strengthen performance, boost engagement, and ensure our workforce is fully equipped to meet both current and future organizational goals.
The SCA is interested in qualified candidates who are eligible to work in the United States. The SCA is not able to sponsor or take over sponsorship of an employment Visa at this time.
