Job Description:At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.
Role Summary:The Director, Operations Analytics represents a strategic opportunity to help lead the analytics transformation in partnership with key stakeholders across Canadian Operations. This role will be responsible for leading a team of analytics professions delivering key insights to Operations Leaders to help them run their business in a data driven manner.
This position balances leadership, stakeholder management, business expertise, and a strong data driven approach to advance our analytics and insights capabilities in alignment to key business objectives.
What will you do?Data Analytics Strategy Development and Execution- Develop and maintain comprehensive data analytics strategy aligned with Canadian Operations objectives, balancing quick wins with long-term capability building
- Evaluate and prioritize analytics opportunities to maximize business value and drive thought leadership in data-driven problem solving
- Partner with Sun Life Canada's Client Experience Office to align with overall Canada data and analytics strategy
- Establish metrics and KPIs to measure analytics function performance and business impact
Business Intelligence and Reporting- Lead BI function delivering timely, actionable insights through operational dashboards, scorecards, and trending reports
- Manage reporting intake and prioritization from diverse stakeholders while creating self-serve analytics capabilities for power users
- Transform complex operational data into clear visualizations supporting executive reporting and strategic planning
Team Leadership and Capability Building- Lead, coach, and develop diverse team, fostering high-performing culture focused on collaboration and innovation
- Provide proactive career development, attract top analytics talent, and build team capabilities to deliver on strategic objectives
What do you need to succeed?Education & Experience Requirements- Minimum 7 years relevant business, data, and analytics experience
- University degree in Business, Engineering, Computer Science, Statistics, Mathematics, or related discipline and/or equivalent combination of education/experience
- Proven experience leading data analytics functions delivering measurable business value
- Experience in operations, business process management, or service delivery environments preferred
- Experience managing and transforming data infrastructure and analytics capabilities
- Track record of leading high-performing teams of professional knowledge workers
- Experience working in financial services, insurance, or regulated industries an asset
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
Technical Expertise- Strong understanding of data analytics concepts (predictive analytics, machine learning, AI)
- Deep knowledge of business intelligence tools, platforms, and best practices
- Familiarity with operational metrics, performance management, and process optimization
- Knowledge of statistical analysis, modeling techniques, and quantitative methods
Leadership Competencies- Strategic Thinking: Ability to develop long-term vision while executing tactical priorities
- Stakeholder Management: Skilled at building relationships and influencing across all organizational levels
- Communication Excellence: Exceptional ability to translate complex data insights into clear, compelling narratives for executive audiences
- Change Leadership: Proven ability to lead teams through transformation with minimal disruption
- Problem Solving: Creative and critical thinking to address complex business challenges
- Business Acumen: Strong understanding of business drivers, operational dynamics, and financial impact
- Collaboration: Ability to work effectively across multiple teams, functions, and geographies
- Results Orientation: Track record of delivering measurable business outcomes through analytics
What would be nice to have?- Understand and Embrace Agile Operating Model
- Proven Experienced working as Product Owner in Scrum or Service Request Manager in Kanban projects
- Experience working in a large financial services organization
- Knowledge of fundamental statistical models & techniques
Unique RequirementsThis role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.
Salary Range:110,000/110 000 - 180,000/180 000
Job Category:Advanced Analytics
Posting End Date:14/10/2026
