• Serve as a central point of contact for Operations Director and regional leadership questions related to enterprise initiatives, operating processes, and execution support.

• Lead the strategic planning and coordination of field feedback loops, bridging collaboration, communication, and partnership between Operations and the Support Center to support continuous improvement.

• Synthesize feedback into actionable insights, recommendations, and improvements for enterprise teams and executive leadership.

• Partner with field leadership to reinforce operational consistency, accountability, and continuous improvement.

Strategic Planning, Business Reviews & Performance

• Support the design and execution of Operations business reviews in partnership with Finance, including preparation, performance narratives, action tracking, and follow-through.

• Monitor operational performance, identify trends and improvement opportunities, and develop dashboards or metrics that make priorities and results visible.

• Support enterprise and Operations planning cycles, leadership summits, and priority-setting processes as needed.

Change Leadership & Field Enablement

• Support change leadership for enterprise platform and process rollouts, including adoption planning, stakeholder engagement, communications, training, and reinforcement.

• Develop practical tools, templates, playbooks, and resources that help leaders implement change effectively at the practice level.

Leadership & Team Contribution

• Influence results without direct authority by building alignment, creating shared accountability, and moving complex cross-functional work forward.

• Act as an enterprise partner to the Senior Director and broader Operations leadership team, taking ownership of complex, cross-functional work with limited direction.

• Coach and support team members or project contributors as assigned and model a culture of accountability, collaboration, and continuous improvement.

• Build executive-ready presentations, recommendations, and decision materials that simplify complex operational topics and support clear action.

Qualifications

• 7+ years of progressively responsible experience in operations, strategy, program management, performance improvement, or a related function within a multi-site healthcare, veterinary, or service organization.

• Demonstrated experience leading complex, cross-functional initiatives from design through implementation and adoption.

• Strong project and program management skills, including governance, prioritization, risk management, stakeholder alignment, and performance tracking.

• Ability to work effectively with senior leaders and field operators, influence without direct authority, and translate strategy into practical execution.

• Strong analytical, written, verbal, and presentation skills; comfortable building executive-ready materials and performance reporting.

• Experience with operational excellence, change management, process improvement, business reviews, or enterprise transformation strongly preferred.

• Bachelor's degree required; advanced degree or relevant professional certification preferred.

Travel

• Primarily local or market-based with occasional travel to hospitals, field meetings, and support center.

This role is considered Fully Remote