AbbVie

Director, OneHUB Business Liaison & Chief of Staff

AbbVie • $160K — $200K *
North Chicago, IL 60064In-Person
Business Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years in enterprise execution, transformation, PMO, or Chief-of-Staff-type roles within complex organizations
  • Proven ability to align senior stakeholders and manage critical interdependencies
  • Strong influencing and communication skills to drive outcomes without direct authority
  • Experience in pharmaceutical, healthcare, or life sciences industries preferred
  • Bachelor's degree in business administration or related field; MBA preferred

Responsibilities

  • Act as primary liaison between OneHUB leadership and business functions
  • Translate business priorities into execution plans for OneHUB
  • Ensure effective communication between OneHUB and stakeholders
  • Oversee new program launches and adapt operations as needed
  • Build and maintain trust-based relationships with internal teams
  • Monitor and report key performance indicators of initiatives
  • Lead change initiatives and support stakeholder communication

Benefits

  • Comprehensive benefits package including paid time off, medical/dental/vision insurance
  • Participation in long-term incentive programs
Full Job Description
Job Description

The Business Liaison Lead & Chief of Staff is accountable for the overall relationship between the OneHUB organization and internal business stakeholders that OneHUB supports. This role is responsible for ensuring consistent alignment between leadership of OneHUB, AbbVie's centralized in-house contact center hub, championing business needs, and coordination of execution. The role is a central coordination and escalation point that owns governance, prioritization, issue resolution, and dependency management across OneHUB to ensure OneHUB meets the business needs and expectations and continuously adapts to evolving business priorities.

Enterprise and Business Interface
  • Act as the primary interface between OneHUB leadership and supported business functions
  • Translate business priorities, initiatives, and requirements into OneHUB execution plans
  • Ensure consistent two-way communication between OneHUB and enterprise stakeholders
  • Be accountable for new program launches, existing program changes and other changes in business need that could warrant a temporary change/adaption of OneHUB operations

Relationship Management
  • Build and maintain strong, trust-based relationships with business and GBS/internal teams
  • Gather regular feedback to improve service delivery and stakeholder satisfaction

Cross-pillar Coordination
  • Orchestrate cross-pillar planning, prioritization, and dependency management
  • Facilitate alignment across frontline and support pillars to enable integrated execution
  • Support resolution of cross-functional issues and execution risks

Governance and Escalation
  • Own governance forums and prioritization mechanisms across OneHUB
  • Serve as a central escalation point for enterprise initiatives requiring cross-One Hub coordination
  • Ensure clear decision pathways and accountability for complex initiatives

Performance Monitoring & Reporting
  • Track and communicate key performance indicators for OneHUB initiatives
  • Analyze performance and recommend improvements where needed

Change Management
  • Lead or support the communication and rollout of change initiatives
  • Ensure all teams are well-informed, engaged, and supported during transitions

Strategic Input and Continuous Improvement
  • Contribute insights to strategic planning to align OneHUB services with evolving business needs
  • Identify and drive opportunities for process improvement and efficiency

Stakeholder Education
  • Educate stakeholders on OneHUB capabilities, processes, and the value they deliver

Chief of Staff
  • Serves as a trusted strategic advisor to the OneHUB leadership team
  • Prepares executive-ready updates, meeting materials, and decision briefs to support leadership visibility and action
  • Identifies issues requiring leadership attention and prepares concise escalation summaries and recommendations
  • Drives alignment across cross-functional teams, removes blockers, and ensures timely follow-through on high-priority projects
  • Shapes priorities, identifies gaps, and connects short-term actions to long-term objectives for OneHUB
  • Represents leadership's priorities and reinforces accountability across stakeholder groups


Qualifications

Experience Required
  • 10+ years of experience in enterprise execution, transformation, PMO, or Chief-of-Staff-type roles within cross-functional, multi-layered organizations, ideally with background in pharmaceutical/healthcare/life sciences companies
  • Demonstrated track record in aligning senior stakeholders across dependent functions, managing critical interdependencies, facilitating decision-making, and resolving execution challenges
  • Strong influencing, communication, and stakeholder management skills to drive outcomes without direct authority

Education Required
  • Bachelor's degree in business administration or a related field required
  • Master's degree, MBA or equivalent preferred


Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future.
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless anduntil paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

About AbbVie

AbbVie develops pharmaceuticals and medical devices. They provide products and services to therapeutic areas including immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology.

AbbVie Careers

Joining AbbVie means becoming part of a global team dedicated to making a remarkable impact on patients' lives. At AbbVie, our employees are united in the pursuit of groundbreaking innovation and are committed to transforming the future of healthcare with leading-edge science.

Work You’ll Do

At AbbVie, you’ll collaborate with some of the brightest minds in the industry to solve challenging problems that have a high impact on society. Our culture fosters growth and embraces leadership and diversity training, ensuring that every team member can thrive.

Explore Job Opportunities

AbbVie offers a wide range of job opportunities and career paths, providing a platform where professionals can propel their careers forward. From research and development to marketing and sales, the potential to make a significant impact is limitless.

Internship Programs

Kickstart your career with an AbbVie internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at AbbVie are considered integral members of the team and are given tasks that are both challenging and rewarding.

Professional Growth and Development

We believe in nurturing our team's professional growth through comprehensive training programs, leadership development opportunities, and continuous learning. Our commitment to your career growth is reflected in our robust offerings that enhance your skills and knowledge.

Benefits and Culture

AbbVie is dedicated to supporting our employees' well-being both inside and outside of work. Our benefits package includes health, financial, and social benefits that are designed to support the diverse needs of our employees. Our inclusive culture encourages collaboration and innovation, fostering a workplace where all can excel.

Hiring Process

Our hiring process is designed to ensure a match that will be beneficial both for the company and for your career aspirations. From resume submission to interview, each step is an opportunity to showcase your skills and fit with the AbbVie team.

Networking and Career Advancement

At AbbVie, networking doesn’t just enhance your career; it propels it. We encourage our employees to engage internally and externally to build relationships that foster personal and professional growth.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and innovative team players who are ready to make a difference.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at AbbVie.

Explore AbbVie Jobs

Whether you’re seeking to advance your career in a dynamic and empowering environment, or looking for a place where you can innovate, lead, and contribute to something bigger, AbbVie is the place for you. Join us in our mission to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow.
Learn more about AbbVie
Size
50,000 employees
Market Cap
$288.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$4.6 billion
Founded
2013
5 Year Trend
+17%
Revenue
$45.8 billion
NASDAQ
ABBV
* Ladders Estimates

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