Job Summary
We are seeking a strategic and seasoned Director of Travel & Expense to lead our corporate travel and expense operations and drive enterprise-wide T&E initiatives. In this role, the leader will own the end-to-end travel and expense program - including migrating our travel platform from Neo to Concur, managing our expense platform (also Concur), owning our travel management company (TMC) relationship, and evaluating and overhauling our corporate card program. This role sits within the Operations organization under the COO and will be responsible for over 1,000 travelers and a combined T&E budget of $30+ million. This role is critical to building a high-performing, cost-effective, and compliant T&E program for the organization.

Primary Responsibilities:
• Travel & Expense Program Oversight: Lead the continuous improvement of the company's corporate travel and expense programs, policies, and tools, including full ownership of the Concur platform across both travel and expense.
• Neo-to-Concur Migration: Lead the transition of the corporate travel program from Neo to Concur - managing configuration, testing, communication, and change management to ensure a smooth, well-adopted cutover.
• TMC Relationship & Rollout: Serve as the primary relationship owner for our travel management company (Amex GBT). Drive measurable improvements to the traveler experience and lead a redesigned, organization-wide rollout that directly addresses the gaps from the initial launch.
• Corporate Card Program: Evaluate the current corporate card program against alternative providers and structures. Recommend and execute the best path forward - whether optimizing the existing program or transitioning to a new issuer - balancing rebates, controls, and the traveler/employee experience.
• Airline & Hotel Relationships: Build and maintain direct relationships with key airline and hotel partners to negotiate preferred corporate rates and discounts, complementing (not solely relying on) the TMC relationship.
• Expense Program Management: Own the Concur expense platform end-to-end, including policy configuration, approval workflows, and reporting. Partner closely with the Procure-to-Pay (P2P) and Finance teams on audit, fraud monitoring, and compliance enforcement.
• Traveler & Employee Experience: Champion a seamless and supportive travel and expense experience by managing escalation issues, enhancing tools and services, and integrating feedback from employees.
• Budget Oversight: Manage and optimize the combined annual travel and expense budget. Track spend, identify savings opportunities, and ensure alignment with financial goals.
• Policy Governance & Compliance: Maintain and promote travel and expense policies that support company-wide adoption, duty of care, safety, and risk mitigation. Coordinate with legal, finance, P2P, and security teams as needed.
• Reporting & Insights: Analyze travel and expense data to assess program performance, vendor compliance, and traveler/spend behavior. Deliver regular reporting to stakeholders and senior leadership.
• Event Travel Coordination: Partner closely with business unit Events leaders to align logistics for corporate events, meetings, and executive travel.
• Program Communication: Drive internal awareness and education around TMC best practices, the Concur platform, and travel and expense policies and changes. Engage with the internal Marketing team to promote program benefits to external agents and agencies.
• Other duties as assigned by leader.

Primary Skills & Requirements:
• Bachelor's degree in Business, Hospitality, Supply Chain, or a related field.
• 8+ years of experience managing corporate travel and expense programs, with a strong understanding of TMC operations, expense platforms, and enterprise T&E environments.
• Proven track record overseeing travel and expense programs for 1,000+ employees and budgets of $25M-$50M.
• Deep knowledge of travel and expense systems (e.g., Concur, Oracle) and best practices; direct experience leading platform migration (e.g., Neo to Concur) is highly preferred.
• Hands-on experience with corporate card programs, including card issuer evaluation, reconciliation, and controls; comfortable leading a program evaluation and overhaul.
• Established relationships with, or demonstrated ability to build direct relationships with, airline and hotel partners to negotiate corporate discounts.
• Strong skills in vendor relationship management, contract negotiation, and stakeholder engagement.
• Experience partnering with Procure-to-Pay, Finance, or Accounts Payable teams on expense audit, compliance, and fraud monitoring.
• Experience working in a multi-unit, geographically (US) distributed organization. (Delete matrixed, highly regulated, etc.)
• Demonstrated analytical and problem-solving abilities; comfort working with travel and expense data and metrics.
• Excellent interpersonal, communication, and project management skills.
• GTP or similar professional travel certification is a plus; CPCP or similar card-industry credential is a plus.