Position Summary: Responsible for ensuring high levels of student and faculty satisfaction, ensuring compliance with academic policies and procedures, recruiting, training, retaining, and developing outstanding instructors, and focusing on student retention.
Responsibilities:- Responsible for correspondence to ensure syllabi goals and phase objectives are reached and to ensure the syllabi, lesson plans, and curriculum are followed
- Monitor all handouts, videos, and text curriculum to ensure they are up to date, applied correctly, and followed consistently among all instructors (Standard Curriculum)
- Help coordinate PAC meetings with the Director of Education and the Campus President and assist in implementing any changes that result from these meetings
- Organize with the Admissions Department, outside program in-services, program contests, competitions, and demonstrations to be given at recruiting events
- Attend industry-related association meetings and serve as a board member or volunteer in the local chapter, if applicable.
- Complete weekly and/or monthly reports as directed
- Identify potential problems and solutions through effective analysis of reports
- Attend all mandatory events, including graduation
- Ensure faculty utilize Canvas to support hybrid instruction by:
- Posting instructor bios and contact information
- Delivering weekly motivational announcements
- Supporting threaded discussions and timely student responses
- Using Canvas communication tools for student messaging
- Maintaining an online gradebook with feedback for assignments
- Ensure appropriate academic advising is conducted by instructors:
- Completion of mid-phase advisement for all students
- Advising students at risk or with inconsistent attendance
- Providing weekly updates on students under SAP to Student Services/DOE
- Advising students repeating courses and reporting progress
- Addressing and documenting any safety concerns
- Monitor and manage instructor performance metrics and development:
- Review monthly metrics such as attendance, retention, and rephase rates
- Document and discuss results with faculty
- Follow progressive discipline protocols
- Ensure faculty development plans and training requirements are met annually
- Lead faculty recruitment, training, and management efforts:
- Conduct interviews, hiring and onboarding for new faculty
- Ensure completion of required training programs (Max Knowledge, Interplay/OcuWeld, NFT101)
- Train and monitor attendance tracking using CourseKey
- Manage job postings and faculty load assignments within budget
- Evaluate and coach existing faculty for growth and compliance/review instructor metrics
- Complete timely instructor observations and performance reviews
- Conduct and manage quarterly End-of-Course faculty surveys:
- Complete surveys quarterly or more frequently as needed
- Review and discuss results with instructors
- Ensure minimum 80% survey completion rate
- Upload completed surveys to designated folders
- Manage student retention and satisfaction through:
- Analyzing drop/re-enter data and identifying trends
- Creating strategies to improve retention month-over-month
- Participating in weekly LDA and re-entry meetings
- Achieving retention goals and maintaining ACCSC completion standards (Overall 85%; Program 80%)
- Consistently attend curriculum meetings and contribute to updating curriculum to align with industry standards and emerging technologies
- Ensure all established timelines and deadlines are met across assigned responsibilities
Required Knowledge, Education and Experience:Bachelor's degree from four-year college or university and minimum two years' experience in related field. Bachelor's degree and a minimum of ten years related experience is strongly preferred.
For non-degree granting institutions, the individual in this role must have an educational background equal to or exceeding the maximum credential offered by the school.
For degree-granting institutions, the individual in this role must have an earned degree at least one level higher than the highest degree offered by the school.
People Responsibilities:Directly supervises employees in the assigned program Education Department and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Why should you apply?- Competitive benefits package including Medical, Dental, and Vision (with Company paid employee only dental & vision option) plus access to virtual doctor's visits
- Flexible Spending Account and Health Savings Account options
- 401(k) Employer Match
- Short- & Long-Term Disability - Company Paid
- Basic Life Insurance - Company Paid
- 12 Paid Holidays
- Your Birthday off - Company Paid
- 3 weeks PTO - 1st yr. (accrual)
- Tuition Reimbursement
- Employee referral bonus program
- Headspace membership - Company Paid
- Marquee Health Well-Being Program - Company Paid
Pet Insurance, Accident Insurance, and other optional insurance plans
