Primary PurposeThe Director of Technical Services is a leadership role responsible for supporting the Chief Technology Officer in the strategic design, development, implementation, and maintenance of complex technology initiatives. This position oversees the planning, organization, and management of technical staff, ensuring the efficient execution of IT operations and the successful delivery of technology solutions across the district.
Minimum Qualifications Education/Certification: - Bachelor's Degree in Information Technology, Information Systems, Computer Science, or a related field. Relevant industry certifications (e.g., CETL, Google Certified Administrator, Microsoft Certified: Azure Administrator, or equivalent) are a plus.
- Candidates must have a satisfactory outcome of fingerprinting background check. Non-refundable fee (approximately $50) paid by employee.
Experience/Knowledge/Skills - Advanced knowledge of mobile device management systems (JAMF, Apple School Manager)
- Proficiency in Google Suite and Admin Console
- Experience with inventory management systems
- Experience with help desk and support ticketing systems
- Strong understanding of instructional technology integration
- Excellent communication and interpersonal skills
- Strong organizational and planning skills
- Ability to make data-driven decisions
- Proven track record of problem solving and innovative thinking
- Capacity to collaborate across multiple departments
Major Responsibilities and Duties (The following statements describe the general purpose and responsibilities assigned and should not be construed as an exhaustive list of all responsibilities, skills, efforts, or working conditions that may be assigned or skills that may be required)
Strategic Technology Management - Develop and implement comprehensive technology strategies aligned with district strategic goals.
- Lead the district's mobile device management solutions for ChromeOS and iOS platforms.
- Oversee the district's 1:1 technology initiative, ensuring efficient device deployment and management.
- Evaluate and recommend innovative technology solutions to support educational objectives.
Device and Infrastructure Oversight - Manage comprehensive inventory of district technology assets (Chromebooks, iPads, Macs, and device carts).
- Develop and implement efficient device check-in/check-out procedures.
- Supervise technical support services, including hardware and software recommendations and updates.
- Research and implement cost-effective technology solutions.
Vendor and Resource Management - Establish and maintain relationships with technology vendors and distributors.
- Manage technology purchasing and budgeting processes.
- Conduct thorough evaluations of technology hardware and software.
- Negotiate and secure optimal pricing and support agreements.
Team Leadership and Development - Provide leadership and oversight to district and campus technicians.
- Foster a collaborative and innovative technology support environment.
- Develop and implement professional development opportunities for technology staff.
- Delegate and coordinate technology-related tasks efficiently and effectively.
Operational Excellence - Ensure compliance with district technology policies and procedures.
- Manage technology aspects of student enrollment and withdrawal.
- Manage the technology-related onboarding and offboarding processes for employees.
- Implement and maintain robust security protocols for district technology systems.
- Stay current with emerging technologies and educational technology trends.
- Perform other duties as assigned.
Professional Growth and Development - Attend professional growth activities to keep current on innovations in technology and education.
- Attend professional development opportunities related to designated subject areas.
Professionalism The Educators' Code of Ethics is set forth in Texas Administrative Code to provide rules for standard practices and ethical conduct toward students, professional colleagues, school officials, parents, and members of the community
- Rule §247.1 Purpose and Scope; Definitions
- Rule §247.2 Code of Ethics and Standard Practices for Texas Educators
Qualities of Effective Team Members - Continually maintain and demonstrate an attitude consistent of the concept and goal of achieving outstanding customer service levels and customer satisfaction while driving towards Del Valle ISD initiatives
- Daily attendance and punctuality at work are essential functions of the job
- Implement the policies established by federal and state law, State Board of Education rule, and local board policy in the area of information management and technology
- Correct unsafe conditions in work area that could cause an accident and inform supervisor of any conditions that are not correctable immediately
- Shall comply with District policies, as well as state and federal laws and regulations
- Shall comply with the standards of conduct set out in Board Policy DH (Legal) and (Local) and with any other policies, regulations, and guidelines that impose duties, requirements, or standards
Supervisory Responsibilities - Supervises district and campus technicians.
Equipment Computers, scanners, printers, video equipment, sound systems, projection system, digital equipment, mobile devices, switches, servers, wireless access points, calculator, telephone, copier, fax machine, answering machine, and shredder
Working Conditions Mental Demands/Physical Demands/Environmental Factors: - Work irregular and extended work hours to include holidays and weekends
- Work with frequent interruptions and maintain emotional control under stress
- Repetitive hand motions; prolonged use of computer
- Frequent district wide travel and occasional statewide travel
The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. 
