Director of SystemsAs a
Director of Systems supporting the Five Star Painting brand, you will:
- Own Core Platforms: Drive performance and reliability for POS, CRM, websites, and call centers.
- Strategy & Roadmap: Lead system planning, release cycles, and long-term improvements.
- Support & Escalation: Act as the primary lead for critical system issues and resolutions.
- Partnerships: Collaborate with tech, vendors, and ops to drive tool adoption and optimization.
- Standardization: Streamline tools and processes to eliminate duplication across platforms.
- Data & Insights: Build dashboards and reporting tools for data-driven decision-making.
- Vendor Management: Manage external partners to ensure quality and aligned priorities.
- Training & Expertise: Provide subject-matter expertise and training to franchisees and internal teams.
(Required qualifications)
- Experience:
- 5+ Years: Progressive leadership in franchise or multi-location systems.
- Operations Tech: Expertise in managing vendor relations, system integrations, and operational workflows.
- Project Management: Proven track record in strategic road mapping and cross-functional coordination.
- AI Savvy: Familiarity with emerging AI applications (preferred).
- Skills:
- Proven experience building relationships
- Clear, confident communication and strong relationship-building skills.
- Proven leadership experience in a franchise-based or multi-unit environment.
- Deep expertise in system lifecycle management (POS, CRM, ERP, call center platforms, etc.).
- Ability to diagnose complex system issues and drive long-term solutions.
- Analytical mindset with the ability to build dashboards, identify trends, and support data-driven decisions.
- Ability to thrive in a fast-paced, evolving environment with multiple priorities.
- A positive, adaptable attitude-and a sense of humor.
- Education: Bachelor's degree required; Master's or MBA highly preferred.
- Schedule / in-office requirements:
- Travel Required (25%)
- (Hybrid working model; Mon-Wed in office, Thur/Fri from home)
- Our office locations are:
- 500 E John Carpenter Fwy, Irving, TX
- 1010 N University Parks Drive, Waco, TX
Bring your goals and be enabled to reach them. - Competitive Pay: Commensurate with experience
- Schedule: Full-time, Monday - Friday, 8 AM - 5 PM local time zone
- Benefits: Check out our benefits offerings here: Neighborly Benefits
- Financial Benefits: Equity and bonus opportunities
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Brand:
FSP Five Star Painting
