Job Description- Leading IT Projects for Clients
- Leading all Support Staff
- Managing Help Desk Services and Deliverables
- Working with End-Users and Vendors to support applications and environments
- Working with Client Stakeholders on strategy and vision
- Meeting regularly with Clients and attend Client meetings and engaging Executive Management
- Supporting Client initiatives remotely and on-premise
- Routine network maintenance in various Microsoft environments
- Maintenance of Active Directory environments including Group Policies
- Deployment of Infrastructure improvements on Client environments
- Assist in maintaining and deploying Office 365 Environments
- Assist in maintaining and deploying Client applications and environments
- Leading initiatives for researching and deploying new applications
Qualifications- Five years or more of IT support experience is preferred
- Two years or more of IT leadership experience is preferred
- Solid experience in Support Services management roles is preferred
- Two Years of experience with Desktop Management is preferred
- Office 365 experience is preferred
- Experience with Microsoft Active Directory is preferred
- A Degree in Information Technology or Business Management is preferred
- Having a worked in a highly motivated, fast-paced, critical support role
- An excellent reputation for support to end-users and leading teams
- Excellent decision making and critical-thinking skills
- An ability to work in a fast-paced and quickly changing environment
- Excellent organizational and communication skills are required
- Ability to meet deadlines with Projects and Assignments
- Ability to learn and support new technologies and train others
- Some regional travel maybe required - all expenses paid
- Participate in an on-call rotation schedule
- Must be an energetic and highly motivated self-starter
- Must be self-motivated and have a positive attitude
- Must be detail oriented
- Must have the ability to multi-task
- Must have excellent oral and written communication skills
- Must have the ability to communicate effectively with others
Additional InformationAn organization's business model means everything; to Crossroads it means sound decisions, satisfied customers, and long-term revenue. Our business model is designed to anchor a sound foundation of job security, customer loyalty, and sound practices in areas of core competency. For our team members, it means a solid foundation for personal and professional growth and job security.
- Above average performance review wage Increases
- Teams of seriously awesome people
- Seriously awesome work atmosphere
- Industry competitive salary based on education, capability, and experience.
- Comprehensive Health Insurance
- Prescription Coverage
- Dental Coverage
- Vision Coverage
- Short-Term Disability
- 401K Retirement Plan
- Paid Time Off
- Paid Training and Certification Testing
