The Role
Juganu is looking for a senior, hands-on technical leader to build and lead its US Solutions Engineering and Technical Support function.
The role will own the technical customer journey from pre-sales and solution design through deployment, troubleshooting, and ongoing support, serving as the bridge between customers, Sales, Product, and R&D.
Key Responsibilities
• Build the US pre-sales and technical support function, including processes, tools, standards, and methodologies
• Lead technical discovery, solution design, architecture, and customer-facing technical discussions
• Support pilots, deployments, commissioning, and complex troubleshooting
• Provide technical leadership across networking, Wi-Fi, wireless backhaul, IoT, and edge-based systems
• Translate customer and field requirements into actionable input for Product and R&D
• Create scalable documentation, support procedures, and escalation processes
• Work closely with Sales to support opportunities from technical qualification through successful deployment
Profile
• 7+ years of experience in Solutions Engineering, Pre-Sales Engineering, Network Engineering, or a similar customer-facing technical role
• Strong networking knowledge, including TCP/IP, switching, routing, VLANs, Wi-Fi, and RF fundamentals
• Proven experience designing and troubleshooting complex technical solutions
• Experience working directly with enterprise customers and supporting deployments in the field
• Strong problem-solving and root-cause analysis capabilities
• Ability to build processes and functions from the ground up
• Comfortable working across Sales, customers, Product, R&D, hardware, and software teams
Nice to Have
Experience with outdoor wireless networks, smart-city or IoT deployments, wireless backhaul, edge computing, video systems, or large-scale infrastructure projects.
