What will your role be?

Our Client's group-buying programs are designed to benefit all stakeholders. The programs work by gathering a large group of consumers to create efficiencies for the solar and storage installers which they can pass on to consumers in the form of competitive pricing.

The company team works closely with installers throughout the program to ensure clear communication to consumers, smooth processes and high quality of service, which are key to delivering the best-in-class customer experience that they expect.

As Director of Partnerships, you will be responsible for engaging with and vetting new solar installers as the company launches in new regions. In a world where installer capacity is getting scarcer, you will need to convince installers to participate in the program more than ever. You will also be managing the (relationship with) installers for delivering optimal installation results.

You will have a dual role with installers. Besides monitoring their progress and ensuring they meet contractual requirements; you will build an open relationship in which you provide feedback and discuss opportunities to optimize the customer journey. You will have a consultancy role sharing best practices and leveraging knowledge both sourced from the national and international installer management team. The goal is to leverage efficiencies, improve customer satisfaction and achieve higher conversion rates (reduce cancellations).

You will manage all stages of the process, from acquisition and vetting of potential installers through ensuring the delivery of solar installations by the awarded installer(s). This includes management of some third-party relationships such as trainers and technical inspectors.

This means that:

• You have strong sales, networking & relationship management skills and can build robust working relationships with your installers and partners (on multiple levels);
• You identify opportunities for improvement in processes and in the customer journey for several ongoing projects.
• You manage the selected installers of the program to ensure they deliver on their (contractual) obligations through regular progress update meetings.
• You actively involve the most important stakeholders in the course of the projects.
• You can interpret contractual requirements and communicate them with installers to ensure adherence.
• You have strong negotiation skills & always go for best possible deal outcome
• You advocate best practices and advise on possible improvements.
• You both use and share best practices with the global Installer Management team.
• You travel around the US to spend time on location at installers' offices.

We would love to speak with you if the following describes you:

• You have at least 7 years' work experience in commercial partnership and/or operational management role.
• You are familiar with the customer journey for residential solar installations, or able to quickly get up to speed with this.
• A plus if you are familiar with the renewables and solar industry.
• You have a sharp, strategic eye and are always looking for opportunities to improve and optimize.
• Your communication skills ensure that you know how to get people involved in your ideas.
• You are able to influence stakeholders.
• You have a proven history of improving operational performance or implementation processes.
• You are intrigued by the technology and opportunity for growth in renewable energy.

This position is available due to the current growth of the business. The company anticipates further high growth in the market within the next two+ years. There may be the possibility to move into a different role if one becomes available, or for you to expand into a more senior one.

What does the company offer you?
• A challenging position within a professional and growing international organization.
• A competitive salary (depending on experience).
• Space for personal development and career opportunities.
• Opportunity to work at an inspiring place of your choice for 2 weeks per year.
• Enthusiastic, sincere colleagues who work together informally.