ResponsibilitiesThe Director of Social Services is responsible for leading and overseeing supportive service delivery to 133 formerly homeless residents with verified mental illness living in a large-scale affordable housing development in Flushing Queens. The Director will serve as the primary liaison between property management and contracted social service providers-Breaking Ground and Women In Need-ensuring that all service obligations are met and residents receive consistent, high-quality support.
Project Information: Willets Point | Related
The Director will work on-site and be responsible for establishing program protocols, holding providers accountable, and supporting resident stability through proactive engagement, including two monthly touchpoints per resident (one of which must occur in the home).
Key Responsibilities:
- Develop and implement a site-specific social service plan tailored to the needs of the 133 formerly homeless residents with verified mental illness
- Conduct at least two engagements per resident per month, including one in-home visit, to support housing retention, wellness, and community integration
- Serve as the lead coordinator with Breaking Ground and Women In Need, overseeing service delivery and ensuring contractual obligations and performance benchmarks are met
- Track, monitor, and report on resident engagement, incident response, and service provider effectiveness
- Build and maintain trusted relationships with residents to promote a culture of safety, accountability, and respect
- Collaborate with property management and compliance teams to address lease violations, nonpayment issues, and tenant concerns in a trauma-informed and housing-first approach
- Coordinate with additional CityFHEPS applicants placed through the housing lottery who may not have a set-aside preference but will need guidance and supportive services as they transition into housing
- Facilitate regular case conferences and interdisciplinary team meetings to align property management and social service goals
- Lead crisis response planning and coordinate with external agencies (EMS, mental health, and housing stability partners) as needed
- Identify service gaps and propose solutions, including staff training, process improvements, or external referrals
- Maintain up-to-date records, assessments, and documentation in compliance with privacy and confidentiality regulations
- Participate in audits, reviews, and reporting requirements related to funding or oversight entities
Benefits:
- Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
- Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
- Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
- Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities
Compensation:
The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.
$100,000 - $105,000 + Discretionary Bonus
The actual base salary within the anticipated range will be determined by several components, including, but not limited to, the individual's experience, skills, qualifications, and market factors.
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Qualifications- Master's degree in Social Work (MSW), Psychology, Public Health, or a related field preferred; Bachelor's degree required
- 5+ years of experience working with vulnerable or formerly homeless populations, particularly those with mental illness
- Strong understanding of supportive housing, housing-first practices, and trauma-informed care
- Experience managing or coordinating with contracted social service providers in a residential setting
- Excellent interpersonal, communication, and conflict resolution skills
- Strong organizational and data management abilities; proficiency with Microsoft Office and client case management systems
- Familiarity with NYC housing systems and public agency partnerships (e.g., DHS, HPD, HRA)
- Bilingual Spanish/English a plus
Overview 
