About the location:Blending imaginative urban design on the banks of the St. Johns River, Four Seasons Hotel and Private Residences Jacksonville will be the centerpiece of the Jacksonville Shipyards, ideally located adjacent to the Sports Complex and proposed Stadium of the Future - a renovated and reimagined EverBank Stadium that will serve as home to the Jacksonville Jaguars while playing host to national and international sports and entertainment events for generations to come.
About the roleAs Director of Security & Safety, you will play a pivotal leadership role in the successful pre-opening and ongoing operation of Four Seasons Hotel & Residences Jacksonville. Reporting as a key member of the hotel leadership team, you will be responsible for creating and maintaining a safe, secure, and welcoming environment for guests, residents, employees, and assets. This is an exciting opportunity for an experienced security professional with a strong luxury hospitality background and pre-opening expertise to establish world-class security operations from the ground up while fostering a culture of safety, preparedness, and exceptional service.
What You Will Do- Lead the pre-opening strategy, planning, and setup of the Security department.
- Develop and implement comprehensive security, safety, and risk management programs across the hotel.
- Establish security policies, procedures, and emergency response protocols in line with Four Seasons standards and local regulations.
- Recruit, train, mentor, and develop a high-performing Security team.
- Conduct risk assessments and implement preventive measures to safeguard guests, employees, assets, and reputation.
- Oversee all physical security operations, including access control, surveillance systems, investigations, and incident management.
- Partner with hotel leadership to ensure a safe and secure environment throughout all phases of the pre-opening and ongoing operations.
- Build and maintain strong relationships with local law enforcement, emergency services, and government authorities.
- Lead crisis management, emergency preparedness, business continuity, and disaster recovery planning.
- Monitor security trends, threats, and regulatory requirements, ensuring the hotel remains compliant and proactive.
- Prepare and manage departmental budgets, resources, and security technology investments.
- Investigate incidents, produce detailed reports, and recommend corrective actions to mitigate future risks.
What You Will Bring- Proven leadership experience as a Director of Security or senior Security leader within a luxury hotel or hotel environment.
- Previous pre-opening experience in a luxury hospitality setting is highly preferred.
- Strong expertise in security operations, risk management, crisis response, and emergency planning.
- Demonstrated ability to build, lead, and develop high-performing teams.
- Thorough understanding of hotel security systems, surveillance technology, access control, and investigative procedures.
- Experience working closely with government agencies, law enforcement, and emergency response organizations.
- Strong knowledge of health, safety, fire life safety, and regulatory compliance requirements.
- Exceptional communication, decision-making, and stakeholder management skills.
- Fluency in English is required; Spanish language skills are a strong advantage.
- Ability to thrive in a fast-paced pre-opening environment, managing multiple priorities while maintaining the highest standards of service, professionalism, and discretion.
