Director of Sales and Marketing

Hyatt Hotels Corporation

$100K — $120K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of progressive hotel sales experience, preferably with Hyatt
  • Experience in luxury or upscale resort marketing
  • Strong owner relations with persuasive communication skills
  • Proven track record in growing various sales segments
  • Service-oriented with professional presentation skills
  • High energy and entrepreneurial spirit; motivational leader
  • Degree in Hotel/Hospitality or related field is a plus

Responsibilities

  • Oversee hotel Sales and Marketing operations and budget
  • Forecast revenue and manage advertising initiatives
  • Develop and write comprehensive business plans
  • Recruit, train, and supervise sales staff and managers
  • Coach sales managers to optimize selling processes
  • Monitor group and transient contractual agreements
  • Enhance retention, reactivation, and acquisition of accounts

Benefits

  • Health, dental, and vision insurance
  • Discounted and complimentary hotel stays
  • Paid time off for personal use
  • Retirement savings plan options
  • Employee stock option plan available
  • Complimentary meals in staff café
  • Tuition reimbursement, up to $1,000 yearly
  • Access to excellent training and professional development
  • Global job opportunities within Hyatt Hotels and Resorts
Full Job Description
Summary:
Role

The Director of Sales and Marketing has direct oversight of the Sales and Marketing operation of the hotel. The DOS has responsibility of the Sales and Marketing Budget/P&L, revenue forecasting, advertising, marketing, developing and writing business plans, and ownership meetings. The DOS is responsible for the supervision of sales managers, trainees, interns, and administrative staff. Additional responsibilities include the recruitment and hiring of sales staff, training, managing and coaching sales managers in their selling process in order to meet company goals and maximize hotel revenues. Must be proficient in general computer knowledge and able to train and monitor both the group and transient contractual agreement process, quoting rates, sending referrals, setting traces, and the management of retention, reactivation, and acquisition accounts. The DOS reports directly to the General Manager and Regional Vice President of Sales responsible for the hotel. Communication and organizational skills are of the utmost importance.

Qualifications:
  • 6 years or more of progressive hotel Sales experience (typically with Hyatt)
  • Experience leading sales and marketing efforts for luxury or upscale resorts
  • Experience with owner relations - professional, compelling and persuasive communication skills
  • Results driven, energetic, and focused with a proven success record in growing group, leisure, and transient sales
  • Service oriented style with professional presentations skills
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel
  • Hotel/Hospitality degree an asset or relative degree
Benefits & Perks
  • Health, dental and vision benefits
  • Discounted & complimentary hotel room nights
  • Paid time off
  • Retirement savings plan
  • Employee stock option plan
  • Enjoy complimentary meals in our colleague café
  • Tuition reimbursement, up to $1,000 a year
  • Excellent training and professional development
  • Opportunities to work around the world with Hyatt Hotels and Resorts
About the Hiring Process

We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so.

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