Compensation

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? Yes

Overview

Support General Manager in managing all aspects of the Rooms Department including Front Office, Guest Services, Housekeeping, and Laundry in order to achieve the guest satisfaction, operating and financial goals of the owner.

Essential Duties and Responsibilities
• Supervise all Rooms Department Managers on daily, weekly, monthly, and annual action plans related to property strategic plan. Communicate, both verbally and in writing, to provide clear direction to staff. Help realize and contribute to Rooms Standard Operating Procedures and Policies.
• Develop and execute Room's division budget and revenue forecasts. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.
• As a member of the Executive Committee for the property, the Director of Rooms is expected to help create and execute the financial objectives of the hotel.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

Education and Experience
• Minimum 3 years of management experience, preferably in both rooms and Housekeeping.
• Bachelor's degree preferred.

Knowledge, Skills and Abilities
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Able to resolve guest, supervisor, and associate conflicts.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.