JOB DUTIES AND RESPONSIBILITIES- Managing rooms budget and financial plan
- Accurately forecasting room's revenue and operating expenses
- Maintaining statistical and financial records
- Planning strategic Front Desk and Housekeeping operations
- Setting and achieving rooms' goals and incentives
- Recruiting, training, and mentoring staff
- Planning work schedules for individuals and teams
- Proactively engaging with guests
- Successfully resolving customer complaints and comments
- Ensuring events and conferences run professionally and to the expectation of the hotel's clients
- Partnering with maintenance for repairs
- Maintaining professional relationships with contractors and suppliers
- Carrying out inspections of rooms and services
- Ensuring compliance with licensing laws, health and safety, and other statutory regulations
- Work with colleagues to deliver inspirational service to guests and associates
EDUCATION AND EXPERIENCE- Previous experience in Front Office and Housekeeping operations as a Director or above at a similar size and type of hotel
- Bachelor's Degree in Hospitality Management or Business preferred, or equivalent experience required
KNOWLEDGE, SKILLS AND ABILITIES- Ability to communicate effectively verbally and in writing
- Demonstrated ability to lead a team
- Excellent attention to detail
- Financial savvy
- Proficient in Microsoft Office products
- High level of experience in OnQ, Hilton systems, and Alice preferred
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
