Qualifications

• Bachelor's degree or equivalent required.
• Minimum five years of experience in all aspects of Rooms Division at a comparable property.
• Preferred experience in forecasting, scheduling, and operational analysis.
• Union experience is preferred.
• Strong creative, collaborative, and strategic thinking ability.
• Excellent verbal and written communication skills.
• Proven leadership skills with ability to develop managers-in-training.
• Strong organizational skills and attention to detail.
• Ability to foster professional relationships with all levels in the hotel and industry.
• Understanding of luxury hospitality standards.
• Proficient computer skills, particularly in Microsoft Office Suite.

Responsibilities

• Oversee all front office operations, including valet parking.
• Ensure cleanliness and high service levels in guest areas, driven by housekeeping associates.
• Maintain excellence in hotel appearance and guest experience quality.
• Constantly improve guest satisfaction metrics.
• Achieve year-over-year improvement in associate satisfaction and retention metrics.
• Control payroll and expenses in line with budget; utilize corporate technology for efficiency.
• Participate in weekly forecasting and scheduling activities.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Matching 401(k) plan available.
• Discounted rates at Omni Hotels & Resort properties for associates.
• Culture focused on inclusion, growth, and innovation.
• Flexible working conditions offered.
• Complimentary meals provided to employees.
• Free access to gym facilities.
• Encourages a performance-driven environment that values creativity.
• Fun and talented team atmosphere.
• Generous Paid Time Off available after 90 days.