Job TitleDirector of Risk Monitoring
About the role:You will be part of the Merchant Solutions Decision Science & Risk Solutions leadership team, responsible for advancing the AI/ML and decisioning capabilities that power Fiserv's merchant risk and growth solutions. The team develops predictive batch and real-time models, decision frameworks, and automated risk controls that help manage fraud and credit risk exposure while enabling revenue growth and improving the overall merchant experience.
You will oversee analytics and risk solutions supporting existing merchant populations, including Risk Monitoring, Clover Capital, and other portfolio management initiatives. Leveraging internal and external data assets, this leader will drive the development of innovative, data-driven capabilities that strengthen risk management, uncover growth opportunities, and deliver measurable business value.
Success in this role requires strong collaboration across Decision Science, Product, Technology, Risk, Operations, and client-facing teams to deliver scalable, best-in-class analytical solutions and strategic business outcomes.
What you will do: - Lead and develop a high-performing team of Data and Decision Science professionals, providing coaching, mentorship, and strategic direction while representing the organization in senior leadership and client engagements.
- Drive the AI/ML strategy for existing merchant portfolios, leveraging merchant, transaction, and third-party data to develop data-driven capabilities, predictive models, and automated decision frameworks that improve risk management, merchant experience, and business growth.
- Oversee the end-to-end lifecycle of predictive models, optimized decision frameworks, and automated risk controls, from opportunity identification and development through deployment, monitoring, and optimization.
- Generate actionable insights from payment network, merchant, and risk data, applying innovative analytical techniques to prevent fraud and credit losses, optimize portfolio performance, and support growth across digital and traditional channels.
- Partner with business, product, technology, and risk stakeholders to translate complex business challenges into scalable analytical solutions that balance risk management, merchant experience, and growth objectives.
- Lead the modernization of risk analytics and decisioning capabilities, including the adoption of new data sources, advanced technologies, and real-time decisioning solutions.
Experience you will need to have: - Bachelor's degree in a quantitative field such as Statistics, Mathematics, Data Science, Computer Science, Engineering, or a related discipline.
- 10 years of experience in data science, predictive modeling, fraud and risk analytics, or related quantitative disciplines, including experience leading teams and delivering analytics solutions that drive business outcomes.
- Demonstrated expertise in AI/ML, advanced analytics, and decision optimization, with a proven ability to translate complex data into actionable insights, risk controls, and growth opportunities.
- Strong knowledge of payment, merchant, lending, fraud, fintech, financial services or credit risk ecosystems, including the use of merchant and transaction data to support risk management and portfolio growth strategies.
- Proficiency with analytical and data technologies, including Python, Snowflake, and modern data platforms, with the ability to guide teams in the development, deployment, and monitoring of analytical solutions.
Experience that would be great to have: - Master's degree or PhD in Statistics, Mathematics, Data Science, Computer Science, Engineering, or another quantitative discipline.
- Deep expertise in AI/ML techniques and advanced statistical modeling, including experience applying predictive analytics to business and risk management challenges.
- Experience leveraging credit bureau, alternative, and third-party data sources to enhance risk assessments, predictive models, and automated decision strategies.
How you will work: This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:- Fuel Your Life wellness program with activities and rewards to support total well-being
- Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
- No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
- Recognition through Living Proof, with points redeemable for merchandise and gift cards
- Eight Employee Resource Groups to build connection and inclusion
- RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
- Comprehensive extended health care and vision benefits, plus dental coverage
- Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
- Company-paid Short-Term Disability and Long-Term Disability income protection
- Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits
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Salary Range$136,000.00 - $225,600.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
