General Summary of Duties:
The Director of Revenue Management's primary responsibility is the analysis of revenue maximization efforts for all hotel revenue streams. Maintenance of Revenue management standards; specific review and measurement of hotel revenue performance against established goals. Responsible for overall development and implementation of rate and occupancy. Monitor group and transient business thresholds within the three-year forecast to ensure measurable improvements in demand and availability. Work with each department to develop property-specific strategies to ensure growth. Analyzes citywide and Special events and implements Revenue Management strategies to maximize demand generators. Closely monitors competitors for a shift in demand, rate, and strategy.
Examples of Duties (include but are not limited to the following):
- Analyze short and long-term forecasting and analyze trends in group inventories and rates to include occupancy, goals, product line, and strategic goals.
- Receive all define and tentative group bookings and provide the General Manager with a qualified analysis of how each booking will impact occupancy, average rate, and rooms profit over the dates in question.
- Understand hotel operations and associate with their needs through the revenue department and quickly adapt to a constantly changing market.
- Oversee hiring and training of all new Reservations team members and ensure they are adhering to all JW Marriott policies, standards, and procedures while providing excellent customer service
- Review contracts and coordinate with the Sales Team, Convention Services, and Accounting to ensure all group information is accurate and current.
- Handle guest interactions and resolve guest issues with the highest level of professionalism and customer service.
- Stay in tune with daily, weekly and monthly market share reports to understand trends and opportunities vs. competitive set and the market as a whole and ensure targeted relative RevPar positioning is achieved
- Conducts sales strategy analysis and refines as appropriate to increase market share
- Manages room authorizations, rates and restrictions.
- Establishes long-range objectives and specifying the strategies and actions to achieve them.
- Perform additional duties and projects as assigned
Position Requirements:
- Excellent oral and written communication skills.
- Professional demeanor appropriate for a luxury environment.
- Proficient at statistical and competitive analysis.
- Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum, and social skills.
- Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions
- Experience managing revenue and expense financials and budgeting/forecasting
- Ability to drive the achievement of business goals through aligning people, process, structure, information, and communication systems in a rapidly growing/dynamic market(s).
Education:
- Four Year college degree required. MBA Preferred.
Experience:
- At least 5 years of experience in the Revenue Management field
- In-Depth knowledge of all industry reports such as STR, Agency 360, Demand 360, etc.
- Proficient in Microsoft Excel, Word, Power Point
- One Yield Version 2 certified user preferred
- In depth knowledge of High Performance Pricing, MARSHA, and FSPMS preferred
Typical Physical / Mental Demands:
- Must be able to stand walk, sit
- Must be able to bend, stoop, crouch
- Must use hands to reach, grasp, handle, pull and push
- Must have good near and far vision
- Must be able to hear, talk, smell
