Director of Properties & Support Services

WHO WE ARE LOOKING FOR:

The Director of Properties and Support Services at Hope Solutions holds a crucial leadership role overseeing a diverse range of housing and support programs. This includes managing HUD-related multi-site initiatives such as ACCESS alongside site-based programs such as El Portal Place and Civic Center Apartments. These programs include both supportive service and property management oversight, and some require engagement with facilities management. The Director also plays a vital role in new housing projects, quality assurance, and data management.

This position is pivotal in driving the success of various programs, ensuring they align with the organization's mission. The Director collaborates extensively across teams, contributing to strategic goals and fostering a culture of excellence in housing services. This multifaceted role demands a strategic thinker who can efficiently manage programs, properties, and data to make a lasting impact within the community.

Supervisory Responsibility: (3) Properties & Services Managers

WHAT WILL YOU DO:

Leadership Role:

• Active participation and contribution to the Hope Solutions Directors Team.
• Cultivate and maintain successful relationships with key stakeholders, County leadership, and contract liaisons.
• Represent Hope Solutions with community stakeholders, as assigned. May require evening meetings.
• Assist with the planning and implementation of new programs when opportunities arise.
• Attend Hope Solutions Board Meetings as directed.

Oversight of HUD Program and Grants Management:

• Participate and ensure participation in Coordinated Entry meetings related to housing placement for permanent supportive housing, rapid rehousing, and shelter plus care vouchers on behalf of clients.
• Oversee the hiring, onboarding, and training of direct reports and new staff, and ensure the annual performance evaluation for all staff.
• Ensure that screening of residents, rent calculations, and coordinated entry processes are consistent with HUD requirements, housing first, and fair housing regulations.
• Ensure fair and legal processes for the removal of residents from housing programs - as a last resort only.
• In collaboration with the Director of Finance and Director of Site-Based Housing and Services, monitor and ensure that Annual Progress Reports (APRs), Homeless Management Information System (HMIS), HUD grant execution, and oversight are completed in a timely and accurate manner.
• In collaboration with the leadership team, identify funding opportunities, discern whether these match Hope Solutions' mission and goals, and identify who will take the lead in applying for such funds.

Property Management:

• Oversee the hiring, onboarding, training, and supervision of property management staff.
• Set target goals for the number of units to be master leased byprogram(s) and work with the team to ensure the availability of the targeted number.
• Set quality performance measures for property management and ensure adherence to quality standards (i.e., unit inspections, landlord engagement, responsiveness to maintenance needs, trauma-informed property management) and ensure the highest level of housing quality possible.
• In collaboration with the Director of Finance, draft, monitor, and oversee adherence to the annual property management budget. Ensure that HUD and other housing funds are used only for eligible activities.
• Oversee quality landlord engagement practices.
• Oversee property data management system, ensuring timely and accurate data collection and entry.

Quality Assurance:

• In collaboration with the Vice President of Programs (VPP), Chief Operating Officer (COO), and Chief Executive Officer (CEO), develop continuous quality improvement methods for the agency, including developing logic models for each program, ensuring quarterly review of target goals, and adequate data collection support evaluation.
• Provide leadership regarding staff development and training. Work with the leadership team to identify training gaps and needs for various components of Hope Solutions' work.

Housing Development:

• In collaboration with the CEO and the VPP, support pre-development and development efforts for all new housing projects.
• Represent Hope Solutions at related meetings and audits associated with each housing project.
• In collaboration with the VPP and CFO, support the development and oversight of housing development budgets.

Cultural Responsiveness:

• Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.
• Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion and belonging.
• Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility and authenticity backgrounds, and goals.
• Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.
• Review and commit to our Diversity, Inclusion, Equity, and Belonging Commitment.

Organizational/Administrative Responsibilities:

• Professionally represent Hope Solutions in all circumstances.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers' behalf, and assuring consumer safety.
• Establish and maintain professional boundaries in working with clients.
• Comply with all local, state, and federal regulations, policies, procedures, standards of practice, and outcome requirements of the Supportive Housing Program and Hope Solutions.
• Take responsibility for program budget management in collaboration with the COO.
• Utilize funds as needed and monitor usage data for reporting and program adjustments/planning.
• Assist with the creation and annual distribution of a standardized client satisfaction survey.
• Attend all required meetings, including but not limited to Hope Solutions staff, individual supervision, consumer case conferences, and linkage meetings with other agencies.
• Ensure timely and accurate data is entered into the Homeless Management Information System (HMIS).
• Work with the COO and Director of HR to design and maintain policies and procedures for the Housing Navigation, Probation/Re-Entry, and Rapid Rehousing programs.
• Complete required administrative paperwork and reports in a timely and accurate manner.
• On-call, after-hours, and backup work for other team members may be required.
• Perform all other duties and responsibilities as assigned.

Work Location Classification

• Hybrid: Work is performed through a planned combination of on-site and remote work, based on role requirements and an established schedule to ensure appropriate coverage, collaboration, and effective service delivery. This classification applies to Taylor Administrative staff and DMT members.
• Client-facing work may occur on-site or in the field, depending on the role and program needs, and may include appointments, sessions, engagements, support services, client-present coordination of community resources/services, and other direct service activities.
• This expectation may flex to accommodate operational needs, client availability, safety concerns, or urgent program priorities while still meeting performance expectations.
• Employees must maintain confidentiality, work from a professional/private environment, complete assigned tasks and documentation on time, and track time accurately.

Position Qualifications:

• Five years or more experience managing in a non-profit agency
• At least seven years of experience working with populations from vulnerable circumstances.
• Experience managing multiple programs and budget(s) of $1M or more.
• Master's degree in Public Administration, Business, or Human Services field preferred
• Clinical Licensure Preferred
• Bi-lingual in English/Spanish preferred.
• Outstanding written and verbal communication skills.
• Computer proficiency in the use of Microsoft and database applications.
• Knowledge of and belief in the "Housing First" philosophy and strategies; and a conviction about the capacity of people to grow and change
• Commitment to continuous improvement and a willingness to admit and learn from mistakes
• Extensive knowledge of Contra Costa housing resources
• Must be familiar with the needs and issues of unhoused families & adults with mental disabilities.
• Must have an operational vehicle, auto insurance, valid California driver's license, and be willing to drive for work.
• Must pass LiveScan screening and TB test.
• Salary contingent upon skill and experience.

Physical Qualifications:

• The person in this position may make home visits to consumers who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs.
• May accompany consumers on walks to local resources (grocery store, childcare, parks) up to ½ mile in distance.
• Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers, research resources on the internet, and collaborate with community providers with calls/emails.
• Office setting activities are required, such as typing on a laptop/computer to respond to emails, entering case notes into a database, and copying/faxing forms and documents on a copy machine related to maintaining or obtaining housing.
• Occasionally must be able to lift and carry