The Director of Professional Services is responsible for the coordination, supervision, delivery and quality control of home care services under the direction of the Administrator.
Director of Professional Services (DPS) is responsible for the coordination, supervision, delivery and quality control of home care services under the direction of the Administrator.
Job Responsibilities- Case management responsibilities, as needed.
- Responsible for supervising and managing all personnel who provide direct client care, case management and scheduling teams.
- Management of case management, scheduling, caregiver education compliance, and comp/supervisory visit process.
- Responsible for ensuring that the professional standard of community nursing practice is maintained by all nurses providing care.
- Responsible for implementation of policies and procedures as set forth by the Governing Body and Administration.
- Responsible to administer and monitor the QAPI Program, compliance of ongoing caregiver education and management of initial and ongoing competencies and supervisory visit process.
- Meets with the Administrator to review and coordinate daily activities of the department providing report of actions taken and upcoming needs.
- Receives client intake and/or referrals.
- Performs audit of client charts
- Maintains compliance with all local, state, and federal laws and regulations regarding licensure and certification of personnel.
- Works with Compliance Team to ensure survey readiness of the branch at all times.
Required Experience, Education, Skills & Abilities- RN License, State of FL
- Two years of home care/home health experience, in a supervisory/management capacity
- Excellent customer service skills required, with the ability to mediate and resolve conflict and complaints.
- Excellent interpersonal skills, with the ability to develop positive working relationships.
- Ability to collaborate and communicate with other members of regional and corporate leadership team to align office with company goals, mission, vision, and values.
- Strong working knowledge of industry rules and regulations.
- Must be able to think critically and propose solutions to operational issues.
Excellent Benefits Package! - 401(k)
- Health, dental, and vision insurance
- HSA, FSA, DCFSA
- Company-paid life insurance
- Disability insurance
- Generous PTO
- 24/7 employee assistance program
- Discount program
