The
Director of Pharmacy Operations will be responsible for aligning pharmacy programs and day to day operations at multiple pharmacies around the needs of our customers. This will require listening to our clients' needs and creating a great customer experience. This individual will need to think of large scale out of the box solutions and innovative ways to continually grow our business. The Director will need to develop, retain and acquire top talent to meet the evolving needs of the business. This individual will be a servant leader who invests in creating an inclusive environment that fosters innovation, employee development and a highly engaged, top performing leadership team and workforce. There will be a multiple level of stakeholders, complexities, compliance adherence and balancing priorities amongst several different locations.
This field-based position will oversee pharmacy operations in Michigan and must live in the region or in a neighboring state. Primary Responsibilities:- Provide strategic direction and manage the operations across multiple pharmacies
- Invest time with multiple clinic partnerships to develop and enhance the relationships
- Develop innovative ways to capture new patients and overall business growth
- Collaborate well with internal business partners and vendors to communicate strategic vision to provide more value-add partnerships
- Act as a Talent Steward by motivating and developing a high-performance management team; attract, recruit, and retain world-class talent
- Lead efforts and model behaviors that encourage maximum team performance and engagement
- Create a culture that promotes inclusion, diversity, fostering innovation, collaboration and employee development
- Ensure all pharmacy operational standards are in compliance with local, state and federal regulations and follow the Board of Pharmacy protocol
- Responsible for all the financial performance and budget at the assigned region
- Comply with all HIPAA rules and regulations
- Ensure security measures are taken to avoid theft or loss within pharmacy sites
- Serve as liaison between Genoa and the Community Mental Health Centers we serve
Management Success Practices: - Being Customer-Centric: focus the team on the customer and design from the outside in. They find out what their customers want, then design processes and plan the work to create a better customer experience
- Cultivating Team Engagement: be responsible for creating and maintaining a high level of engagement with team members and others. The interpersonal climate that exists in a team is the combined result of how well each member works with others, deals with motivational ups and downs, resolves conflict, and communicates optimism and energy.
- Facilitating Execution Plans: translate an enterprise strategy into a workable local tactical plan. Managers must decide what path to follow, what tasks need to be done and by whom, how progress is going to be measured, what resources are needed and what contingency plans to put in place if something goes wrong. Finally, the plan needs to be properly communicated so everyone on the team can follow it.
- Fostering Innovation: adapt and innovate in response in response to changes in customer sentiment and conditions surrounding the team. Creating the conditions to be restless, stay curious and foster innovation requires that managers listen without judgement and employees stay open to change and are willing to explore new ideas and possibilities.
- Acquiring, Assessing and Deploying Talent: responsible for sourcing, screening, hiring, on boarding, orientation, deploying, training, developing, and terminating employment when that is called for.
- Growth Mindset: with a growth mindset you are positive, optimistic, and confident things will get better and turn out well. You stay curious, expect success and are courageous
Benefits:- Full benefits (medical, dental, vision)
- 8 paid holidays and generous PTO
- Tuition Reimbursement
- 401K Retirement Benefits
- Bonus potential
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 7+ years of pharmacy operations experience
- 5+ years of leadership experience
- Proven adherence to the highest ethical standards
- Ability and willingness to travel up to 75%
Preferred Qualifications:- Pharmacy degree
- 3+ years of multi-site pharmacy operations leadership experience
- Proven exceptional interpersonal and communication (verbal, listening) skills
- Proven high level of business acumen
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
