NYC Health + Hospitals

Director of Patients Accounts

NYC Health + Hospitals$100K — $120K *
Bronx, NY 10467In-Person
Hospitals & Medical Centers
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Accounting, Finance, Business Administration, Hospitality Management, or related field.
  • Five years of experience in accounting, finance, or business administration.
  • Two years in a supervisory or managerial role managing accounts or credits.

Responsibilities

  • Direct financial investigations for inpatient and outpatient billing.
  • Assess third-party eligibility, verify coverage, and maintain documentation for reimbursements.
  • Coordinate activities across departments to ensure accurate management of patient accounts.
  • Review and manage accounts adjustments, credits, and payments.
  • Conduct periodic reviews of open accounts and oversee collection efforts for delinquent accounts.
  • Oversee cash receipts and ensure efficient collection processes are in place.
  • Implement new procedures to enhance operational efficiency.

Benefits

  • Comprehensive health benefits for part-time and full-time employees.
  • Retirement savings and pension plans available.
  • Generous paid holidays and vacation time according to collective bargaining contracts.
  • Loan forgiveness programs for eligible employees.
  • Tuition discounts and professional development opportunities offered.
  • Access to college savings programs.
  • Union benefits for eligible job titles.
  • Employee discount programs available.
  • Commuter benefits programs offered.
Full Job Description
Work Shifts

9:00 A.M - 5:00 P.M; Monday to Friday. *[35 Hours per Week.]

Duties & Responsibilities

Purpose of Position:
Under direction, plans, organizes and directs all functions of patients accounts relating to accounts receivable control, billings, collections and eligibility determination. Implements policies, systems and procedures relating to staffing, supervision of personnel, coordination, control, audit. Ensures department is aligned with goals established by the System and maximizes reimbursement for both inpatient services, outpatient services, in accordance with System policies, guidelines and processes.

Essential Duties and Responsibilities:
1. Directs financial investigation to identify parties responsible for inpatient and outpatient bills.
2. Directs the assessment of third-party eligibility status, verification of coverage, preparation of third-party approval forms documentation of eligibility data, and maintenance of documentation flow for third-party reimbursement.
3. Coordinates liaison activities with various units, including Admissions, Emergency, Outpatient, Nursing, Medical Record, and other services to manage patient's accounts transactions for preparation, delivery and control.
4. Directs review of adjustments, credits and payments to patients accounts.
5. Directs periodic review of accounts to determine status of open accounts, by source of payment, and date of discharge or treatment; establishes and directs mechanism for collection efforts of delinquent accounts. Refers delinquent accounts for write-off, accumulates data regarding third-party bad debt accounts.
6. Directs all activities for collection and control of cash receipts of patients prepayments.
7. Serves as a liaison with other units to ensure processes and procedures are up to date relating to changes in rates, medical data required, procedural changes; reviews work activities.
8. Develops, recommends and implements new procedures to improve operations efficiency.
9. Reviews policy and procedural changes with supervisory staff; recommending improvements to programs and practices.
10. Recommends, prepares, administers, evaluates training programs.
11. Evaluates personnel performance, progress of work; makes recommendations regarding placement.
12. Recommends work performance standards, resolves employee complaints, provides supervisory leadership to attain effective productivity; initiates action to accomplish objectives.
13. Directs the preparation of data, reports, surveys, and management information on billings, collections, accounts receivable and all employee relations activities. Prepares status reports, analyses; provides recommendations to obtain optimum utilization of total resources and to maximize reimbursements.
14. Performs other related duties, as assigned.

Minimum Qualifications
1. Bachelor's degree from an accredited college or university in Accounting, Finance, Business Administration, Hospitality Management or a related discipline; and
2.Five (5) years of experience in accounting, finance or business administration; two (2) years of which must have been in a responsible supervisory or managerial capacity managing accounts or credits.

Benefits

NYC Health and Hospitals offers a competitive benefits package that includes:
  • Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
  • Retirement Savings and Pension Plans
  • Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
  • Loan Forgiveness Programs for eligible employees
  • College tuition discounts and professional development opportunities
  • College Savings Program
  • Union Benefits for eligible titles
  • Multiple employee discounts programs
  • Commuter Benefits Programs


If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

About NYC Health + Hospitals

NYC Health + Hospitals is a healthcare system that provides medical care to residents of New York City. The system was founded in 1969 and is headquartered in New York, New York. NYC Health + Hospitals has a network of hospitals, clinics, and other healthcare facilities throughout the city. The system provides a wide range of medical services, including primary care, specialty care, and emergency care. NYC Health + Hospitals is committed to providing high-quality, affordable healthcare to all New Yorkers, regardless of their ability to pay.
Learn more about NYC Health + Hospitals
Size
42,000 employees
Industry
Net Income
-$500,000
5 Year Trend
-10%
Revenue
$7 billion

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