University of North Carolina

Director of Parking Operations and Campus Access Management (POCAM)

University of North Carolina$85K — $90K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant area with 8 years of experience, or a Master's degree with 6 years of experience.
  • Proven experience in complex budget management.
  • Experience in Transportation Demand Management planning and operations.
  • Knowledge of sustainability initiatives in relation to parking and transportation operations.
  • Certified Auxiliary Services Professional (CASP) or Parking, Transportation & Mobility Professional (PTMP) preferred.

Responsibilities

  • Manage the development and operations of the University’s parking and transportation programs.
  • Report directly to the Associate Vice Chancellor for Campus Enterprises.
  • Oversee departmental staff management, including hiring and professional development.
  • Implement long-range renovation and equipment replacement plans.
  • Develop and achieve departmental performance goals aligned with the institution's strategic plan.
  • Engage in strategic planning initiatives as part of the Campus Enterprises leadership team.
  • Participate in University committees as a departmental representative.

Benefits

  • Engagement in a collaborative leadership team environment.
  • Opportunity to influence sustainable transportation practices.
  • Management of a substantial budget within a robust auxiliary service.
  • Leadership in enhancing the campus community's access and parking experience.
Full Job Description
Posting Details

Position Information

Position Number
012402

Functional Title
Director of Parking Operations and Campus Access Management (POCAM)

Position Type
Administration - Staff

Position Eclass
EP - EHRA 12 mo leave earning

Primary Purpose of the Organizational Unit

Campus Enterprises is dedicated to providing service excellence, delivering a high-quality experience to the campus community, enriching the student experience, and supporting student success. The division includes several units: Dining, Bookstore, Mail Services, Spartan Card, Vending, Parking, Transportation, Sustainability, and Real Estate. It comprises over 350 full-time and contracted services staff and has an annual operating budget of approximately $30 million.

POCAM oversees the University's parking and transportation resources, ensuring campus access for the community, visitors, and guests. As a receipts-supported auxiliary within Campus Enterprises, POCAM is responsible for:
  • Issuing permits for students, employees, and visitors
  • Managing event parking
  • Promoting a culture of parking compliance
  • Providing transit services to the campus community
  • Overseeing alternative transportation options
  • Implementing Transportation Demand Management strategies


POCAM manages and maintains over 8,000 parking spaces across four parking decks, approximately 80 surface lots, and a fleet of more than 20 buses. As a customer service-driven department, POCAM is committed to meeting the transit needs of the campus community and ensuring a safe and orderly parking environment through enforcing parking rules and regulations.

Position Summary

The Director of POCAM manages the development, operations, and facilities of the University's parking and transportation programs, reporting directly to the Associate Vice Chancellor for Campus Enterprises. The Director oversees all aspects and activities of the POCAM department, providing organizational leadership, fiscal oversight, strategic planning, operational implementation, business management, and policy development. Additionally, the Director identifies departmental performance goals and objectives that align with the institution's strategic plan and activates plans to achieve these goals.

The role also involves developing and implementing long-range renovation and equipment replacement plans, recommending capital budget planning, and managing capital assets. Personnel management is another key function, including hiring, supervision, evaluation, and professional development for staff. As a member of Campus Enterprises' leadership team, the Director engages in strategic planning and initiatives for Campus Enterprises and the division of Finance and Administration. Furthermore, the Director participates in University committees and working groups as a representative of the department or division.

Minimum Qualifications
  • A bachelor's degree in an appropriate area of specialization plus 8 years of relevant professional experience or a master's degree or higher in a relevant area of study plus 6 years of relevant professional experience.


Additional Required Certifications, Licensures, and Certificates

Preferred Qualifications
  • Certified Auxiliary Services Professional (CASP) through the National Association of College Auxiliary Services (NACAS) or certified Parking, Transportation & Mobility Professional (PTMP) through the International Parking & Mobility Institute (IPMI)
  • Experience in:
    • Creating and managing complex budgets
    • Transportation Demand Management (TDM) planning and operations
    • Sustainability initiatives in relation to parking and transportation operations
    • Analyzing operational and budget data and making data-informed decisions


Special Instructions to Applicants

Recruitment Range
$85,000 - $90,000

Org #-Department
Parking Services - 57701

Job Open Date
05/22/2026

For Best Consideration Date

Job Close Date

Open Until Filled
Yes

FTE
1.000

Type of Appointment
Permanent

If time-limited, please specify end date for appointment.

Number of Months per Year
12

FLSA
Exempt

About University of North Carolina

The University of North Carolina at Chapel Hill (UNC) is a public research university in Chapel Hill, North Carolina. It was founded in 1789 and has a total undergraduate enrollment of 19,117. The university is organized into 14 schools and colleges, including the only schools of dentistry, pharmacy, and public health in the state. UNC is also a member of the prestigious Association of American Universities.
Learn more about University of North Carolina
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29,000 employees
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