JOB PURPOSE:
Provides operational leadership for all palliative care services and locations. Coordinates with clinical leadership to provide clinical training and education. Proactively identifies opportunities to improve the patient and family experience of care and improve the efficiency and effectiveness of resource use. Ensures compliance with legal, regulatory and clinical policies and procedures.
KEY RESPONSIBILITIES:
1. Oversees the work of the palliative care service locations.
2. Participates and takes leadership in the development and review of appropriate policy and procedure.
3. Leads monthly and periodic team meetings for the operational and administrative functions of palliative care program.
4. Coordinates annual and ongoing strategic planning for palliative care program.
5. Develops and oversees metrics to demonstrate program impact.
6. Oversees program budget, review of performance measures and use of staff resources proportional to activity and patient care.
7. Regularly reviews financial and operational impact of palliative care program on the company and produces summaries for leadership review.
8. Leads the identification of education needs for staff and development of effective educational strategies.
9. Provides outreach to community agencies and health care settings as appropriate.
10. Ensures that clinical protocols, utilization review, case management, quality assurance and compliance programs are implemented according to company policies.
11. Ensures compliance with state and federal regulatory standards; participates in quality assurance and peer review programs; and ensures compliance with and implementation of any resulting recommendations.
12. Functions as spokesperson for the program internally and externally.
13. Coordinates with billing departments, credentialing agency, and care management.
14. Works with leadership to enhance the palliative care programs community outreach to hospitals, physicians, the public, health care facilities and other applicable organizations in the community.
KNOWLEDGE, SKILLS, ABILITIES:
• Strong interpersonal, analytical, problem solving and writing skills, with a take charge attitude.
• Must be comfortable interacting with department directors, administrators and clinical staff.
• Able to perform a wide variety of tasks that require independent judgement, ingenuity and initiative.
• Proficient with Microsoft Office Suite products.
Qualifications:
MINIMUM EDUCATION REQUIRED:
Masters degree in healthcare related field required.
MINIMUM EXPERIENCE REQUIRED:
Minimum one (1) year of experience working as part of an interdisciplinary team.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
n/a
ADDITIONAL QUALIFICATIONS:
• Management and leadership experience preferred.
• Experience with quality improvement methodology preferred.
