Salary Range:

Pay Transparency Statement:

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits:

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window:

Job Description:

What can you expect in a Director of Operations - Roadside Assistance role with TaskUs:

As a Director of Operations - Roadside Assistance, you will provide strategic leadership and tactical oversight of all matters related to fleet operations including management, dispatching and maintenance for all vehicles. The Director also plays a key role in ensuring effective asset inventory management, compliance and people management.  

Responsibilities:

• Take complete ownership of the business unit’s success.

• Develop and execute strategy and tactics for all aspects of our fleet program.

• Leadership requirement to lead the team of supervisors and drivers in the field including scheduling, dispatching, and delivering on specific client response service levels. 

• Be responsible for the fleet but also car leases as well as managing all aspects of the vehicles including leases, gasoline, service, and insurance requirements.

• Define standard operating procedures to effectively manage repairs and maintenance.

• Track and report operational performance, strategic capital, and operating expenses. 

• Creation and implementation of management plan to track and manage operating expenses, asset purchases, fuel cost and ongoing maintenance.

• Serve as primary liaison for compliance reviews and audits.

• Regular reporting to leadership to communicate and mitigate any enterprise level risks.

• Implement safety management controls. 

• Foster a People First culture centered around wellbeing and safety.

Requirements:

• Bachelor's degree or equivalent combination of education, training, and experience is preferred.

• Minimum 10 years of industry experience including responsibility for end-to-end fleet operations.

• 5 years of experience in leadership and coaching 

• Demonstrated history of launching successful new products or business units. 

• Ability to prepare ROI on business and report to executive leadership about progress, next steps and growth opportunities.

• Operational and technical expertise in aspects of fleet and asset management.

• Capable of leading a team and building strong cross-functional relationships. 

• Excellent interpersonal, communication, and management skills.

• Ability to effectively manage third-party vendor relationships.

• Attention to detail with exceptional organizational skills.

• Strong professionalism with foundational skills such as presentation, reliability, and discipline.

• Flexibility to travel.

Location

• Remote.

Salary Range: $117,000 – $146,000 per year.

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits & Additional Compensation: * Variable Pay: This position is eligible for an annual performance bonus based on individual and company performance.

Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window: This position is expected to remain open until 9/17. We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.