Job Title: Director of Operations
Location: Lawrence, NY (In-Person)
Salary: $105k-130k (DOE)
Overview
The Director of Operations at Waste Solution Services (WSS) works under the Chief Operating Officer (COO). This role is responsible for the strategic and operational management of the Proposals, vendor negotiation, Vendor Service, Customer Service, and Roll Off functions. The Director serves as a key leader who holds the Operations team accountable for delivering high-quality outcomes and maintaining performance standards across all departments.
This position requires a high level of accountability and coordination, ensuring that post-sale processes, vendor relationships, and customer service delivery are seamless and aligned with company goals.
Key Responsibilities
- Lead, manage, mentor, and hold the Operations team leads and staff accountable for meeting departmental goals and performance standards
- Oversee the managers across Proposals, Vendor Service, and Customer Service to remove operational bottlenecks and improve interdepartmental communication, providing strategic oversight on complex escalations.
- Conduct regular performance reviews and identify operational gaps within the departments
- Improve communication and problem-solving between departments
- Create interdepartmental processes and workflows
- Act as the final point of escalation for customer retention efforts when all other strategies have failed.
Qualifications
- 5+ years of progressive leadership experience in Operations, preferably within a service-based or waste industry.
- Experience training and mentoring managers and team leads.
- Proven ability to lead, manage, and hold staff and managers Accountable.
- Expertise in providing executive oversight to complex business functions, including vendor negotiation and proposal management.
- Demonstrated experience in directing a Customer Service function, including serving as the final point of escalation for critical customer retention efforts.
- Experience with oversight of legal risks, litigation matters, and high-stakes contractual disputes.
- Exceptional communication and cross-functional collaboration skills.
- Experience leading multiple departments or functions, not just a single team.
- Proven track record of improving processes, increasing efficiency, and creating measurable operational improvements.
- Experience reading and interpreting reports and presenting to leadership.
Preferred Qualifications
- Six Sigma Green Belt certification
- Experience in service-oriented businesses.
