The Director of Operations manages company operations, ensuring the efficient delivery of services, compliance with safety and quality standards, and alignment with company objectives. This leadership role involves managing personnel, budgets, client relationships, and operational workflows to meet performance goals while fostering a culture rooted in our core values of Integrity, Teamwork, and Think Big. The Director of Operations leads by example, promoting accountability, collaboration, innovation, and continuous improvement while driving operational excellence across the organization.

Essential Duties and Responsibilities

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by the business demands.

Operational Leadership:

• Direct and oversee company operations, including scheduling, resource allocation, and project management.

• Ensure adherence to company standards, policies, and safety protocols across all operational activities.

• Monitor project progress and address any operational challenges to ensure timely and successful completion.

Team Management:

• Lead, mentor, and develop a team of Operational Managers.

• Conduct performance evaluations, provide constructive feedback, and implement development plans to enhance team capabilities.

• Promote a culture of accountability, safety, and collaboration within the district.

Client Relations:

• Build and maintain strong relationships with clients, ensuring satisfaction with services and fostering repeat business.

• Serve as the primary point of contact for customers addressing inquiries, resolving issues, and managing expectations.

• Collaborate with the sales department to identify and pursue new business opportunities.

Financial Management:

• Develop and manage budgets, ensuring cost control and financial performance.

• Monitor expenses, revenue, and profitability, taking corrective actions as needed to achieve financial targets.

• Prepare and present financial and operational reports for senior management.

Compliance and Quality Assurance:

• Ensure all operations comply with federal, state, and local regulations, as well as company policies.

• Implement quality assurance processes to maintain high standards of service delivery.

• Conduct regular safety and compliance audits to identify and mitigate risks.

Strategic Planning and Execution:

• Develop and implement operational strategies to achieve district and company goals.

• Identify opportunities for process improvements and drive initiatives to enhance efficiency and performance.

• Stay informed about industry trends and innovations to maintain a competitive edge.

Qualification Requirements

Experience:

• 10+ years of experience in construction service management.

• 10+ years of proven experience in construction business management.

Licensing & Certifications:

• Valid Driver's License with a clean driving record.

Industry Experience:

• Extensive experience in underground utility excavation processes.

• Extensive Experience in Vertical Rock Drilling and Electrical Civil Support Services including electrical Transmission, Distribution and Substation

Project Management & Organization:

• Strong project management and organizational skill

Required Skills

Technical Skills:

• Strong knowledge of operational processes, safety regulations, and project management best practices.

• Proficiency with ERP software, scheduling tools, and Microsoft Office Suite.

Interpersonal Skills:

• Excellent leadership, communication, and problem-solving skills.

• Ability to manage multiple projects simultaneously and adapt to dynamic work environments.

• Strong client-facing skills with a commitment to delivering exceptional service.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand, and walk. The employee is occasionally required to climb, or balance, and stoop, kneel crouch, or crawl.

The employee occasionally is required to lift and/or move up to 25 pounds and to walk up to ½ mile daily. Specific vision abilities by this job include close vision and distance vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts in outside weather conditions and is occasionally exposed to wet and/or humid conditions, and fumes or airborne particles.

Maximum travel of 30% within CA

The noise level in the work environment is usually moderate.

Note: Jaeger Vacuum Excavation is a drug-smoke and alcohol- free workplace. Drug testing is a requirement for employment.