Location: Toyota Center is the home of the NBA's Houston Rockets. Toyota Center also plays host to the nation's top concerts and touring shows.

Job Summary

Job Summary

The Director of Operations is responsible for leading our team at the location - ensuring high standards of the guest experience, safety, and financial performance. The ideal candidate will be an experienced food and beverage leader. A great coach who can get the best out of people and continually drive operational performance and execution.

Detailed Responsibilities
Proactively coaching and motivating team members to deliver their best
Identifying opportunities and driving continual improvement in our location operations
Building a strong partnership with locations partners
Working with regional and Home Office leadership to drive innovation and best practices at the location
Delivering against our financial goals and budgets
Coaching the operations management team
Representing Levy and our business objectives at partner meetings, networking, and building relationships with key partners and vendors
Overseeing and ensuring the highest standards of safety and sanitation in all activities across the location
Reviewing financial reports and developing action plans to best achieve business goals
Leading the continual development of the location's food story and guest experience
Completing team member performance reviews including career development planning and compensation reviews
Responding to emails, phone calls, and any associated administrative work corresponding with role responsibilities
Reviewing and processing any expense reports submitted by team members in Concur
Interviewing applicants interested in roles requiring hiring consideration and approval
Collaborating with culinary leadership and partners to drive menu development and associated operational enhancements
Overseeing season planning process ensuring alignment with Levy and partner expectations/goals
Coaching team members for optimal performance and engagement
Conducting manager meetings to engage, inform and build alignment
Conducting event walks interacting with team members, guests, partners, and VIPs
Identifying and planning for management support needs when the business will exceed the location's current resources
Managing team recognition program 'Levy Legends' by leadership promotion and participation
Conducting building safety walks so our locations maintain an outstanding level of safety and cleanliness
Completing corrective action, where necessary, to hold team members accountable and improve future performance
Personally lead the coaching and mentoring of future talent within the location - developing the next generation of leaders
Closing/Signoff Payroll on a bi-weekly basis for team members
Ensuring all financial reporting is completed in a timely and accurate manner
Driving shrinkage prevention efforts to minimize financial risk to the business
Leading continual operational improvement planning
Participating in Governance Meeting presentations to network, learn, and represent Levy's culture and business goals
Planning budget and P&L management to support optimal financial achievement
Engagement planning in collaboration with the leadership team, so our team feels supported by, and committed to Levy
Acting as the figurehead at the location for Levy's Work of Change initiative - build a diverse and inclusive team who represent the community the location serves
Other duties as assigned

Job Requirements

• 5+ leadership experience in Hospitality or Retail
• Bachelor's Degree in Hospitality Management is preferred
• High level of computer literacy
• Understanding of financial concepts
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

Curious about Life at Levy? Check it out: Levy Culture

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf



Levy Sector

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HEATHER RADOW

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