DescriptionOverview:Security Finance is seeking an experienced and strategic
Director of Operations to lead our Tennessee market-an established territory with over 65
branch locations and a team of 6
District Managers. The ideal candidate brings
a proven track record in the traditional small-dollar installment loan industry.
As Director of Operations you'll play a vital role in
growing market share, coaching district managers, and driving operational performance-all while ensuring strict compliance with state and federal regulations.
Key Responsibilities:- Lead operational performance for 65+ branches through direct supervision of 6 District Managers
- Set and manage key performance indicators (KPIs) related to growth, profitability, and compliance
- Identify market trends and develop data-driven strategies to maximize territory performance
- Regularly visit branch locations (minimum twice per year per branch) to assess operations, customer experience, and team effectiveness
- Recruit, train, and mentor District Managers and future leadership candidates
- Ensure compliance with state and federal lending laws and internal policies
- Serve as a liaison with local and state trade associations and regulatory agencies
- Evaluate and execute branch expansion, relocation, or consolidation strategies
What We're Looking For:- 7+ years of progressive leadership experience in the traditional personal installment loan industry
(Note: Rent-to-own, lease-to-own, or payday lending experience will not be considered) - Demonstrated success in multi-unit supervision and building high-performing teams
- Strong knowledge of lending operations, underwriting, and collections practices
- Familiarity with state and federal lending regulations and general employment law
- High degree of professionalism and executive presence
- Willingness to travel extensively throughout the state
- Tennessee residency or relocation required (Relocation assistance available)
Next Steps:If you're ready to take your leadership experience in the small loan industry to the next level,
apply now and join a company that values stability, career growth, and community impact.
