Primary Function:The Director of Operations will oversee the day-to-day activities of the production/administration departments, ensuring that the organization is managed and performing efficiently and effectively.
Reports To: President/CEO
Responsibilities:- Organization Support
- Member of Senior Management team
- Member of Quality Team
- Member of Safety Team
- Finance Administration
- Peer review and approve billings
- Review and vet weekly payroll
- Review and reconcile Accounts Receivable
- Human Resources
- Participates in the hiring and training of production manager and staff.
- Organizes and oversees the work and schedules of production staff.
- Conducts performance evaluations for production team that are timely and constructive, and recommends appropriate rewards (salary adjustment, bonus, promotion, layoffs, transfers, training, disciplinary actions, etc.)
- Handles discipline and termination of employees as needed and in accordance with company policy.
- Support creation of onboarding and core curriculum training programs for each production and administration role.
- Oversee training implementation, review progress, and assess additional training needs.
- Implement a mentorship program within areas of responsibility to insure personnel development and growth.
- Corporate and Regional Planning
- Support the firm's organizational chart.
- Ensures subordinate managers and employees understand the direction, goals, and control of the corporation and the regional office.
- Monitor owner and consultant decisions affecting department's work.
- Helps President and Department Heads establish a yearly budget for each department.
- Measures
- Verifiability of corporate and regional goals (quantity, quality, cost, time dimensions of goals are specified.)
- Comprehension and acceptance of goals by employees
- Production Coordination
- Support sales team in New Project Data Sheet (NPDS) Request process; manpower hour calculations
- Peer review of New Project Data Sheet (NPDS) before final entry and distribution
- Coordination of production team travel schedules for maximum impact.
- E-Builder oversight - compliance, deliverable entry, timeline updates, etc.
- Negotiations with contractors as need
- Close client interface and communication
- Problem resolution; support and guidance to PM team as well as direct communication with client, contractor, etc. as required to get the desired result.
- Supervision of Project Administration
- Reviews and approves plans, programs, and budgets prepared by the Project Managers.
- Schedules and sets priorities of projects within the departments
- Assures that the department has the appropriate staff and expertise to complete projects
- Agrees with work to be done; assures that staff members are assigned to each project and other personnel matters within the departments
- Supervises the project activities assigned to the departments to assure that they conform to the work plan and that the firm's standards are being met.
- Look for ways of meeting project needs more effectively. Recommends new or changed approaches for the Department Heads and Project Managers.
- Responds to needs of Department Heads and Project Managers; assigns priorities, expands total staff as needed to meet project demands, may recommend adjustment in project staffing to use the department's staff more efficiently.
- Attempts to maintain a continuing balance between department's needs and project requirements. Work with Department Heads and Project Managers to schedule individual staff so they are not overloaded or under loaded.
- Helps to make departmental decisions recognizing their impact on project requirements and priorities.
- Monitors the progress of all project tasks assigned to the departments
- Monitor the man-hours spent by the departments to ensure that a high percentage of hours are chargeable to projects.
- See that the needs of the clients are met by maintaining frequent contacts with clients; debriefs and critiques project performance.
- Helps maintain established schedules and budget margins
- Monitor performance of and assist Division Managers and Project Managers to ensure project results are consistent with the firm's policies, procedures, and standards
- Interface with the Division Managers to develop harmonious staff and design services
- Measures/Manages
- Number of new projects
- Total billing of new projects
- Actual expenses vs. budgeted
- Actual time spent vs. budgeted
- Time schedule (progress and completion)
- Client satisfaction (may be qualitative measures; occasional visits with clients by President)
- Company Operations & Processes (removed long listing of phases)
- Develops and demonstrates understanding of company operations and processes (administration & production)
- Special Projects and Assignments
- Assumes responsibility for special assignments delegated by the President/CEO.
Qualifications:- Degree in Architecture or Engineering and/or Business Administration
- AIA or PE Certification preferred
- 6 years prior Industry Project Management experience with a minimum of 3 years industry experience in supervising project managers.
- Preferred experience in Restoration, Roofing, Paving, and/or Non-Destructive Testing
- Good communication skills to effectively work with Clients from beginning design to post construction.
- Knowledgeable in construction, such as industry standards, materials, codes, contracts, bidding processes, etc.
- Knowledge of project management process as it relates to the business.
- Knowledge and experience in field inspection.
- Skills to write technical reports and letters.
- Desire to pursue continuing education and certification programs (CSI, RCI, RIEI, ACI, NSPE).
